Valentina A. Fuentes
MIAMI
Summary
Hardworking and adaptable professional with years of experience in the fast-paced restaurant industry, excelling as a bartender, server, and staff trainer. Known for a strong work ethic, exceptional multitasking abilities, and leadership skills. Recently completed a Medical Assistant certification, eager to apply dedication and teamwork in a healthcare setting. Equipped with CPR and BLS certifications and committed to gaining hands-on experience while pursuing a career as a Physician Assistant. Passionate about learning, patient care, and making a meaningful impact in the medical field.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Server
Finka Table And Tap
10.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Server Trainer
Finka Table And Tap
10.2022 - Current
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Utilized effective communication techniques to support server learning and comprehension.
- Evaluated server performance regularly to identify areas for improvement and set attainable goals for development.
Bartender
Finka Table And Tap
06.2024 - 09.2024
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.
Education
Bachelor of Science - Biological Sciences
Florida International University
Miami, FL04-2024
Associate of Arts - Biological Sciences
Miami Dade College
Miami, FL12-2020
Skills
- Strong work ethic
- Exceptional customer service
- Reliable team player
- Compassionate
- CPR
- HIPAA compliance
- Guest engagement
- Medical terminology knowledge
- Basic life support for health care providers (BLS)
- Friendly, positive attitude
- Teamwork and collaboration
- Flexible and adaptable
- Dependable and responsible
- Active listening
Certification
- Cardiopulmonary Resuscitation (CPR) - American Heart Association.
- ServSafe Food Handler's Certification
- Certified Clinical Medical Assistant (CCMA) - National Healthcareer Association (NHA). (Waiting to take the exam)
- Basic Life Support (BLS) - American Heart Association.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Bartender
Finka Table And Tap
06.2024 - 09.2024
Server
Finka Table And Tap
10.2022 - Current
Server Trainer
Finka Table And Tap
10.2022 - Current
- Cardiopulmonary Resuscitation (CPR) - American Heart Association.
- ServSafe Food Handler's Certification
- Certified Clinical Medical Assistant (CCMA) - National Healthcareer Association (NHA). (Waiting to take the exam)
- Basic Life Support (BLS) - American Heart Association.
Bachelor of Science - Biological Sciences
Florida International University
Associate of Arts - Biological Sciences
Miami Dade College
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