VALENTINE AVOMO
Baltimore,MD
Summary
Highly motivated and analytical professional with 22 years of experience in Administration. Adept in establishing and maintaining interpersonal and business relationships. Possess excellent communication skills and problem-solving skills in complex scenarios. Performs extremely well under pressure.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Head Teller/Vault
The Harbor Bank Of Maryland
04.2024 - Current
- Balanced cash drawers consistently at end-of-day without discrepancies, ensuring accuracy in all transactions processed throughout the day.
- Oversaw currency shipments and deposits while adhering to strict safety guidelines.
- Replenished ATM funds in empty canisters prior to validation process.
- Managed high-volume cash transactions daily, maintaining accuracy and efficiency under pressure.
- Assisted customers with account inquiries, resolving issues promptly to ensure satisfaction.
- Answered inquiries regarding checking and savings accounts and other related products.
- Developed strong rapport with customers by actively listening, addressing concerns promptly, and providing tailored solutions.
- Introduced customers to other bank team members to help meet financial needs.
- Provided support during audits, gathering necessary documentation and demonstrating compliance with internal controls.
- Coordinated workflow among tellers, assigning tasks and monitoring performance for optimal efficiency during peak hours.
- Verified amount of cash in cash drawer against day's receipts, quickly identifying errors.
- Strengthened client relationships through exceptional service and proactive identification of financial needs.
- Reduced errors in transactions with vigilant attention to detail and adherence to banking regulations.
- Enhanced customer satisfaction by providing efficient and accurate transaction services.
Universal Banker / Vault Custodian
M & T Bank
10.2021 - 02.2024
- Performing Teller work when necessary (Deposits cash/ checks)
- Universal Banker: Assistance to Customers with their transactions (accounts openings, adding a joint or beneficiary to accounts, filing dispute and removal of hard hold to their account, loan application), making sure all documents are accurate for legal compliance, verification of account holder identify
- Vault Custodian: Cash ordering ship in and ship out for the branch vault
- Sporadic, daily count, Official check inventory
Video Teller
SECU Credit Union
10.2020 - 10.2021
- In charge of members transactions such deposits, transfers, withdrawals
- Cash count report, Customers service and referrals
Customer Service Ambassador
Clear BWI & CSC PROSEGUR
07.2019 - 01.2020
- Provides exceptional customer service while guarding passengers through secure biometrics verification process and enrollment
- Consistently demonstrate adherence to security procedures by validating travel identification documents
- Ability to follow detailed instructions and execute with 100% accuracy in a fast-paced environment
- Drive and educate passengers regarding the benefits of CLEAR program
Procurement Assistant
U.S. Department of State, U.S. Embassy Libreville, Gabon
11.2003 - 01.2017
- Managed vendors' databases
- Verified vendors' credibility against Fed bids and SAM websites
- Investigated and reconciled purchase orders against bids, and approved payment to suppliers
- Compared competition and evaluated quotes
- Created an online contract for vendors
- Main Cashier for The General Office section
- Cash handling for local urgent purchases not exceeding $3,000.00, cashing checks and salary payment for daily labor workers
Education
Notary Public Exam -
Maryland08.2023
Professional Development -
William & Lanaea C. Featherstone Foundation
01.2020
Certificate of Completion - Customer Services, Administrative Assistant Skills, Call Center Telephone Sales, Communications Skills
Foreign Service Institute
Arlington, Virginia01.2013
Associate Degree - Business Administration
University Of Notre Dame Of Maryland
Baltimore, MD08.1998
High School Diploma -
Dunbar High School
01.1997
Skills
- Bilingual (English/French)
- Superior Organizational Skills
- Purchasing and Procurement Knowledge
- Customer Service Oriented
- Relationship Building
- Cash Handling Principles
Certification
Compliance Certification
Timeline
Head Teller/Vault
The Harbor Bank Of Maryland
04.2024 - Current
Universal Banker / Vault Custodian
M & T Bank
10.2021 - 02.2024
Video Teller
SECU Credit Union
10.2020 - 10.2021
Customer Service Ambassador
Clear BWI & CSC PROSEGUR
07.2019 - 01.2020
Procurement Assistant
U.S. Department of State, U.S. Embassy Libreville, Gabon
11.2003 - 01.2017
Notary Public Exam -
Professional Development -
William & Lanaea C. Featherstone Foundation
Certificate of Completion - Customer Services, Administrative Assistant Skills, Call Center Telephone Sales, Communications Skills
Foreign Service Institute
High School Diploma -
Dunbar High School
Associate Degree - Business Administration
University Of Notre Dame Of Maryland
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