Valentine Vang

Work History

AJW Financial

09.2020 - Current

Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Managed 5 professional itineraries and appointments and streamlined scheduling procedures.
Prepared daily financial reports and maintained confidential administrative records.
Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Organized spaces, materials and catering support for internal and client-focused meetings.
Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.

Collaborative Alliance - AJW Financial

03.2019 - 09.2020

Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Answered multi-line phone system and transferred callers to appropriate department or staff member.
Maintained confidentiality of sensitive data to protect customer and business information.
Create and distribute monthly invoices into QuickBooks
Sorted, received, and distributed mail correspondence between departments and personnel.
Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Created, maintained and updated filing systems for paper and electronic documents.
Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving
Formulated monthly invoices & received payments via Quickbooks
Coordinated special projects and managed schedules.

Stitch Fix

03.2019 - 12.2019

Analyzed trends to developed innovative concepts through online research, magazines, competitive shopping and runway styles.
Provided education and guidance to client on fashion trends and styling techniques.
Developed and implemented individual style plans tailored to needs of each client
Maintain client rapport by following up after individual style experience with personalized note
Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Networked within select groups to increase client base and generate sales.
Participated in team meetings and staff training sessions.
Surpassed team goals by partnering with colleagues to implement best practices and protocols.

Alerus Financial

03.2016 - 03.2019

Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
Educated customers on use of banking website and mobile apps.
Followed up on customer complaints and provided solutions to enhance customer satisfaction.
Assisted with training of new tellers on policies and procedures.
Counted, verified and handled bank deposits and armored car transactions.
Completed highly accurate, high-volume money counts via both manual and machine-driven approaches
Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
Executed wire transfers, stop payments and account transfers.
Monitored and reported suspicious activity in line with bank security policies.

Victoria's Secret

02.2015 - 03.2016

Provided leadership, guidance and direction to sales team members, offering assistance with any need at any time.
Developed strong rapport with customers and created positive impression of business by assessing customer needs with hands-on assistance
Built strong relationships with clients by following up on previous purchases and suggesting new products.
Organized promotional events and interacted with community to increase sales volume.
Monitored customers for signs of security concerns and escalated issues to management.
Accomplished business objectives by inspiring staff and promoting target products and increased sales goals by 10%
Managed efficient cash register operations.
Maintained company's visual merchandise standards through general housekeeping and planograms.
Stocked merchandise, clearly labeling items, and arranging according to size or color.