VALERIA ARISMENDI
Orlando
Summary
Hospitality professional with over seven years of experience in leadership and team management. Proven track record of enhancing agent performance through interactive training aligned with Forbes' standards. Expertise in communication, conflict resolution, and multitasking, contributing to effective team dynamics.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Resort Services assistant manager
Westgate Resorts
Kissimmee
05.2022 - Current
- Oversee, manage, and support over 40+ team members while keeping the team motivated
- Hire and train staff according to departmental needs.
- Prepare and run various reports on productivity, attendance, budget, and quality assurance.
- Administrate timecards for all team members and the management team
Resort Services Supervisor
Westgate Resorts
Kissimmee
07.2020 - 05.2022
- Supervised and oversee 40+ team members while keeping the team motivated
- Provided excellent customer service and bring solutions to enhance the customer experience
- Performed managerial roles in the absence of the Resort Services Manager
- Managed timecards for all team members
Front Office Supervisor
Westgate Resorts
Kissimmee
01.2020 - 07.2020
- Supervised, trained and assisted 20+ team members
- Enhanced customer experience through effective problem resolution
- Managed room inventory, occupancy and availability.
- Enforced company policies and procedures.
- Rewarded and disciplined team members when necessary
Education
Bachelor of Laws - Law
Rafael Urdaneta University
Venezuela05-2017
Skills
- Communication skills
- Conflict resolution
- Time management
- Multitasking
- Leadership
- Training effectiveness
- Creative thinking
- Interpersonal relations
- Bilingual - Spanish
Certification
- Manager in Training Program - Westgate Resorts
- Certified Field Trainer - Westgate Resorts
- Facial Specialist License - DBPR
Accomplishments
- Love Token Winner - First Quarter 2022 - Westgate Resorts
- Love Token Winner - Second Quarter 2024 - Westgate Resorts
Languages
English
Full Professional
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Resort Services assistant manager
Westgate Resorts
05.2022 - Current
Resort Services Supervisor
Westgate Resorts
07.2020 - 05.2022
Front Office Supervisor
Westgate Resorts
01.2020 - 07.2020
Bachelor of Laws - Law
Rafael Urdaneta University
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