Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Languages
Websites
References
Timeline
Generic

VALERIA ARISMENDI

Orlando

Summary

Hospitality professional with over seven years of experience in leadership and team management. Proven track record of enhancing agent performance through interactive training aligned with Forbes' standards. Expertise in communication, conflict resolution, and multitasking, contributing to effective team dynamics.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Resort Services assistant manager

Westgate Resorts
Kissimmee
05.2022 - Current
  • Oversee, manage, and support over 40+ team members while keeping the team motivated
  • Hire and train staff according to departmental needs.
  • Prepare and run various reports on productivity, attendance, budget, and quality assurance.
  • Administrate timecards for all team members and the management team

Resort Services Supervisor

Westgate Resorts
Kissimmee
07.2020 - 05.2022
  • Supervised and oversee 40+ team members while keeping the team motivated
  • Provided excellent customer service and bring solutions to enhance the customer experience
  • Performed managerial roles in the absence of the Resort Services Manager
  • Managed timecards for all team members

Front Office Supervisor

Westgate Resorts
Kissimmee
01.2020 - 07.2020
  • Supervised, trained and assisted 20+ team members
  • Enhanced customer experience through effective problem resolution
  • Managed room inventory, occupancy and availability.
  • Enforced company policies and procedures.
  • Rewarded and disciplined team members when necessary

Education

Bachelor of Laws - Law

Rafael Urdaneta University
Venezuela
05-2017

Skills

  • Communication skills
  • Conflict resolution
  • Time management
  • Multitasking
  • Leadership
  • Training effectiveness
  • Creative thinking
  • Interpersonal relations
  • Bilingual - Spanish

Certification

  • Manager in Training Program - Westgate Resorts
  • Certified Field Trainer - Westgate Resorts
  • Facial Specialist License - DBPR

Accomplishments

  • Love Token Winner - First Quarter 2022 - Westgate Resorts
  • Love Token Winner - Second Quarter 2024 - Westgate Resorts

Languages

English
Full Professional
Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Resort Services assistant manager

Westgate Resorts
05.2022 - Current

Resort Services Supervisor

Westgate Resorts
07.2020 - 05.2022

Front Office Supervisor

Westgate Resorts
01.2020 - 07.2020

Bachelor of Laws - Law

Rafael Urdaneta University

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