VALERIA ARRIETA VALDIVIA
Elk Grove,USA
Summary
Hospitality Professional and Entrepreneur with a Bachelor’s Degree in Hotel Management. Expertise in customer service and adept at utilizing software management systems and Microsoft Office to enhance operational efficiency. Demonstrated strong communication, problem-solving, and time management skills, with a commitment to supporting organizational goals through adaptability and a proactive approach.
Overview
6
6
years of professional experience
Work History
Entrepreneur
Pet Sitting Services
Elk Grove, USA
06.2023 - Current
- Maintained prompt, clear, and professional communication with pet owners, ensuring a high level of satisfaction and trust.
- Efficiently managed and coordinated schedules for multiple clients, ensuring seamless coverage and immediate response to emergency requests, often on short notice.
- Developed and nurtured long-term relationships with clients, earning their loyalty through consistent, reliable, and attentive care for their pets.
- Followed detailed client instructions and individual pet care plans to ensure the specific needs of each pet were met with precision and compassion.
- Maintained accurate client records, including pet care schedules, dietary requirements, and medical needs, and managed financial transactions and billing with attention to detail.
Team Leader
Heavenly Ski Resort
South Lake Tahoe, USA
12.2022 - 03.2023
- Led a team of six members, overseeing their training, and ensuring smooth operations.
- Demonstrated strong cash management skills by handling the opening and closing duties of the cash register, including accurate daily reports to the manager.
- Utilized a point-of-sale (POS) system to efficiently process payments, issue receipts, redeem coupons, and facilitate refunds.
- Provided exceptional customer service, effectively addressing customer inquiries, and resolving complaints to ensure customer satisfaction.
- Maintained high standards of cleanliness and organization in work areas, contributing to a positive and welcoming environment for guests.
- Managed merchandise handling, restocking, and conducted monthly inventory to maintain accurate stock levels, and support sales initiatives.
Reservation & Events Coordinator
Rua Hotel Boutique
Piura, Peru
05.2020 - 11.2021
- Provided prompt and accurate responses to customer inquiries, booking requests, and event inquiries via telephone and email, ensuring exceptional customer service and attention to detail.
- Developed and executed sales strategies to maximize occupancy levels, resulting in increased revenue, and improved hotel performance.
- Collaborated effectively with internal departments and external suppliers to coordinate seamless operations, and deliver outstanding guest experiences.
- Cultivated and nurtured relationships with customers and suppliers, establishing a reputation for excellent service, and fostering long-term partnerships.
- Scheduled and facilitated comprehensive training programs for hotel employees, ensuring staff competence, and actively participating in departmental meetings to contribute to process improvements.
- Prepared and delivered monthly reports, providing insights into key performance indicators, and contributing to informed decision-making.
Reservation Agent
Osiris Group
Lima, Peru
02.2019 - 03.2020
- Provided timely and accurate responses to customer inquiries and booking requests via telephone, email, and the Airbnb platform, demonstrating a commitment to exceptional customer service, and attention to detail.
- Collaborated effectively with the whole team to ensure seamless communication and coordination, optimizing operational efficiency, and delivering a smooth guest experience.
- Conducted procurement duties, ensuring the timely and efficient acquisition of necessary resources and supplies to support the operations.
- Managed inventory, maintaining accurate records, and inventory levels to facilitate smooth operations and prevent any disruptions in service.
- Demonstrated exceptional organizational skills and attention to detail in managing the reservations for seven properties and leading a team of three people.
Food & beverage intern
Hilton Lima Miraflores
Lima, Peru
02.2019 - 09.2019
- Warmly greeted guests, escorted them to their tables, and provided menus, ensuring accurate seating assignments, and creating a welcoming atmosphere.
- Demonstrated proficiency in handling the restaurant cash register, accepting payments with credit/debit cards, while maintaining the proper use of the system, ensuring accuracy and efficiency in transactions.
- Responded promptly to phone calls and emails, delivering exceptional customer service to assist with table reservations and inquiries, enhancing guest satisfaction.
- Prepared daily shift reports and effectively coordinated with servers, kitchen staff, and other departments, ensuring seamless operations and efficient communication.
- Proactively learned and followed standard operating procedures and service protocols, upholding the high standards of the Hilton brand.
- Assisted in setting up and maintaining cleanliness and organization in the dining and host stand areas, contributing to a pleasant and comfortable environment for guests.
- Provided support during special events and private dining arrangements, ensuring smooth execution, and exceptional guest experiences.
- Managed customer complaints, effectively resolving issues, and promptly communicating any concerns to the manager or supervisor, contributing to guest satisfaction and retention.
Education
Bachelor's Degree - Hotel Management
San Ignacio de Loyola University
Perú01.2023
Hotel & Restaurant Management Diploma -
San Ignacio de Loyola Institute
Perú12.2018
Real Estate Pre-Licensing Course - California Real Estate License
Colibri Real Estate
Skills
- Proficient with hotel and restaurant management systems
- Proficient in Microsoft office
- Excellent communication and interpersonal skills
- Highly organized, with strong time management skills
- Client relationship building
- Telephone and email etiquette
- Customer service
References
Available upon request.
Volunteer Experience
- Receptionist, Cabanacopa Hostel, Rio de Janeiro, Brazil, 09/01/22
- Receptionist, Server, and Bartender, Paradise Dream Flamingo Hotel, Costa Rica, 05/01/22 - 06/01/22
- Housekeeper and Receptionist, Doña Lucha Hostel, Tulum, Mexico, 04/01/22 - 05/01/22
Languages
Spanish
Native/ Bilingual
Timeline
Entrepreneur
Pet Sitting Services
06.2023 - Current
Team Leader
Heavenly Ski Resort
12.2022 - 03.2023
Reservation & Events Coordinator
Rua Hotel Boutique
05.2020 - 11.2021
Reservation Agent
Osiris Group
02.2019 - 03.2020
Food & beverage intern
Hilton Lima Miraflores
02.2019 - 09.2019
Bachelor's Degree - Hotel Management
San Ignacio de Loyola University
Hotel & Restaurant Management Diploma -
San Ignacio de Loyola Institute
Real Estate Pre-Licensing Course - California Real Estate License
Colibri Real Estate
Similar Profiles
Courtney StarrCourtney Starr
Pet Sitter Owner at Starr Pet Sitting ServicesPet Sitter Owner at Starr Pet Sitting Services
Niki StannardNiki Stannard
Self employed pet sitting and dog walking services at Pawfect Pet sitting servicesSelf employed pet sitting and dog walking services at Pawfect Pet sitting services
Farrah CarolanFarrah Carolan
Animal Carer at Beyond Boarding Pet Sitting ServicesAnimal Carer at Beyond Boarding Pet Sitting Services