Valeria Avila
Orlando,FL
Summary
Dynamic Merchant Floor Supervisor with a proven track record at Merchandising Solutions/Sales Strategies, enhancing customer satisfaction and driving sales through strategic merchandising and effective negotiation expertise. Fostered a culture of professional growth, leveraging teamwork and collaboration to exceed goals. I have three years of experience at Tommy Hilfiger. I started as a part-time sales associate, a role in which I lasted approximately a year until I was promoted to full-time lead in 2023, although with my effort, desire to learn, and leadership, I was only as a full-time lead for a month until I was promoted to Merchant Floor Supervisor in the same year of 2023. Approximately four months after obtaining my position as floor supervisor, I was offered the opportunity to work in the store with the highest sales volume and the number one in the company where I am currently working. My priority is to continue working hard for both my personal growth and the growth of the company and to continue learning more every day.
Overview
3
3
years of professional experience
Work History
Merchant Floor Supervisor
Merchandising Solutions/ Sales Strategies
12.2023 - Current
- Mentored junior team members, fostering a culture of continuous improvement and professional growth within the organization.
- Enhanced customer satisfaction by providing exceptional service and product knowledge.
- Performed regular competitor analysis to stay informed about industry trends and adjust strategies accordingly.
- Utilized excellent communication skills to resolve customer complaints promptly and professionally.
- Implemented effective merchandising strategies to maximize sales and profitability.
- Increased overall store performance through proactive inventory control measures.
- Improved store ambiance with thoughtful visual merchandising, attracting more customers and encouraging longer visits.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Served as a positive role model for staff, exemplifying strong leadership qualities and a commitment to company values.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
Lead Sales Associate
Visual/ Merchant/ Sales
11.2023 - 12.2023
- Handled cash register operations and customer transactions to process payments.
- Resolved customer issues promptly, ensuring satisfaction and loyalty.
- Processed and stocked merchandise in accordance with store standards.
- Contributed towards improving overall store ambience by maintaining a clean and organized work environment.
- Maintained store visual standards by setting up window and interior displays to merchandising guidelines.
- Managed inventory effectively, minimizing stock-outs and overstock situations.
Sales Associate
Associate
04.2022 - 11.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Education
High School Diploma -
Doctor Phillips
Orlando, FL05-2023
Skills
- Pricing strategy
- Negotiation expertise
- Brand awareness
- Marketing techniques
- Customer relationship
- Sales reporting
- Customer service
- Decision-making
- Teamwork and collaboration
- Team motivation
Languages
Spanish
Native or Bilingual
English
Full Professional
Portuguese
Limited Working
Timeline
Merchant Floor Supervisor
Merchandising Solutions/ Sales Strategies
12.2023 - Current
Lead Sales Associate
Visual/ Merchant/ Sales
11.2023 - 12.2023
Sales Associate
Associate
04.2022 - 11.2023
High School Diploma -
Doctor Phillips
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