Valeria Caraballo
Doral,FL
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
5
5
years of professional experience
Work History
Administrative Assistant
Grilles And Diffusers Distributors
01.2024 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Scheduled office meetings and client appointments for staff teams.
- Assisted development and implementation of new administrative procedures.
Co-Manager
Windsor Fashions
07.2022 - 03.2024
- Managed inventory control, ensuring optimal stock levels while minimizing shrinkage and wastage.
- Resolved complex customer complaints promptly and effectively, maintaining high levels of customer satisfaction while protecting business interests.
- Ensured compliance with company policies, procedures, and safety regulations by monitoring operations on a daily basis.
- Partnered with other Co-Managers to share best practices, learn from collective experiences, and improve overall store performance.
- Increased sales revenue by training and mentoring staff in effective selling techniques and product knowledge.
- Acted as a key liaison between employees and management, facilitating open communication channels and addressing concerns in a timely manner.
- Managed scheduling for all employees to ensure adequate coverage during peak periods without compromising labor cost objectives.
- Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
- Coordinated visual merchandising efforts across different departments for cohesive displays that maximized sales potential.
- Assisted in the recruitment process by conducting interviews and selecting top-performing candidates who aligned with the company''s values.
Store Manager
Woow
09.2019 - 12.2021
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Assistant Manager
Ximi Vogue
11.2018 - 09.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Administrative Assistant
Servicios Lago Col
11.2018 - 09.2019
- Transcribed and organized information to assist in preparing speeches and presentations.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Liaised between clients and vendors and maintained effective lines of communication.
- Established administrative work procedures to track staff's daily tasks.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Education
Bachelor In Mass Communication: Audiovisual - Mass Communication
Universidad Rafael Belloso Chacin
Maracaibo, VenezuelaHigh School -
San Agustin
Ciudad Ojeda, Venezuela2016
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Administrative Support
- Computer Proficiency
- Quickbooks
- Microsoft Office
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Administrative Assistant
Grilles And Diffusers Distributors
01.2024 - Current
Co-Manager
Windsor Fashions
07.2022 - 03.2024
Store Manager
Woow
09.2019 - 12.2021
Assistant Manager
Ximi Vogue
11.2018 - 09.2019
Administrative Assistant
Servicios Lago Col
11.2018 - 09.2019
Bachelor In Mass Communication: Audiovisual - Mass Communication
Universidad Rafael Belloso Chacin
High School -
San Agustin
Similar Profiles
Brianne WarrenBrianne Warren
Small Business Owner at B-Fresh Car Freshies and DiffusersSmall Business Owner at B-Fresh Car Freshies and Diffusers
Kevin PigneyKevin Pigney
Fabrication Worker at Architectural Grilles & Sunshades (AGS)Fabrication Worker at Architectural Grilles & Sunshades (AGS)
Danielle DeJesusDanielle DeJesus
Order Fulfiller at Golden Eagle DistributorsOrder Fulfiller at Golden Eagle Distributors