Summary
Overview
Work History
Education
Skills
Languages
Work Availability
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Valeria Carvalho

Valeria Carvalho

Natick,MA

Summary

Strong organizational, technical, and analytical skills. Recognized for maintaining superior data accuracy while using independent judgment, complying with deadlines always prioritizing privacy, confidentiality, and safety of information.

Overview

8
8
years of professional experience

Work History

Trust and Safety

Accenture
Austin, TX
12.2021
  • Review, classify and/or eliminate highly sensitive content; Understand and remain updated on changing client policies and guidelines; Investigate, resolve, and relay complex content issues to the broader Trust and Safety team within agreed-upon turnaround times and standards of quality; Serve as an advocate for the user community; Engage in conversation around socially sensitive topics with the purpose of keeping our communities safe; Participate in process improvement initiatives that improve quality and efficiency of work; Participate in continuous training programs and workgroup discussions for optimal development in the role.

Supervisor

TC Cleaning
Marlborough, MA
01.2018 - 05.2020
  • Supervision of crew.; Review and check for quality; Shifty schedules and necessary cover for any call off Getting solution for any customer's complaint or request;

Department manager

Macys
Marlborough, MA
01.2018 - 12.2018
  • Supervision of crew.; Responsible for four departments that are goal oriented; Leadership using respect in the day by day work; Getting solution for any customer's complaint or request; achievement of goals without overhelming the team

Relationship Banker

Bank of America
Northborough, MA
01.2016 - 11.2017
  • Responsible for analyzing documents that would be used to open accounts: Personal and Business Analysis of documentation for estate accounts and also political documents and guardianship documents
  • Worked with data and solving problems for customers including frauds and name differences, international customers and their documentation
  • Sales of products that could be beneficial for customer's necessities
  • Achievement of goals without

Sales Associate

Macy's
Marlborough, MA
08.2012 - 08.2014
  • Under commission sales associate in fragrance department
  • Responsible for customer satisfaction through interaction and also responsible for keeping the company image throughout the quality of service realized.

Education

Master of Laws -

Northeastern University Law School
05.2015

Certificate in Paralegal Studies -

University of Massachusetts Lowell
12.2013

Bachelor of Laws -

Uni Evangelica - University of Anapolis Law School
06.2004

Skills

  • Detail oriented
  • Time management
  • Conflict resolution
  • Safety and supervision
  • Teamwork
  • Problem Resolution
  • Team Building
  • Computer Skills
  • Supervision & Leadership
  • Microsoft Office
  • Organizational Skills
  • Data Management
  • Team Management
  • Critical Thinking
  • Fluent in Portuguese

Languages

Portuguese
Professional

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Life is like playing a violin in public and learning the instrument as one goes on.
Samuel Butler

Timeline

Trust and Safety

Accenture
12.2021

Supervisor

TC Cleaning
01.2018 - 05.2020

Department manager

Macys
01.2018 - 12.2018

Relationship Banker

Bank of America
01.2016 - 11.2017

Sales Associate

Macy's
08.2012 - 08.2014

Master of Laws -

Northeastern University Law School

Certificate in Paralegal Studies -

University of Massachusetts Lowell

Bachelor of Laws -

Uni Evangelica - University of Anapolis Law School

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Valeria Carvalho