Valeria Cespedes Cruz
Chicago,IL
Summary
I am highly motivated and organized person with excellent communication skills that facilitate team and individual work offering solid foundation in Microsoft technologies and strong desire to learn and grow in technical environment. Brings ability to quickly understand and apply new information, along with proficiency in Office 365 and basic networking. Ready to use and develop skills in troubleshooting and technical support in to implement systems that facilitate the organization of information in digital formats
Overview
2
2
years of professional experience
Work History
Order Fulfillment Associate
Amazon
09.2022 - Current
- Upheld a positive work atmosphere through consistently displaying an enthusiastic attitude toward fulfilling daily tasks and supporting team efforts toward shared goals.
- Handled high-priority orders with urgency, prioritizing their prompt processing and shipment to meet customer needs.
- Developed strong familiarity with warehouse technology systems, enabling quick navigation through inventory databases and expedited processing of orders.
- Streamlined order fulfillment processes by implementing efficient picking and packing techniques.
- Exceeded performance metrics regularly, demonstrating a strong work ethic and commitment to order fulfillment excellence.
- Adhered to quality control standards for each order, ensuring that customers received products meeting their expectations.
Customer Service
Carnicerias Jimenez
09.2022 - 08.2024
- Resolved customer service issues related to pricing or discounts.
- Evaluated data to identify trends and determine customer service needs.
- Streamlined customer service processes for increased efficiency and effectiveness.
- Processed payments, entering sales in register for prompt customer service.
- Maintained detailed records of client conversations and customer service.
- Demonstrated exemplary customer service by engaging clients on sales floor.
- Oversaw customer service team training and development.
Education
Associate of Applied Science - Civil Engineering
Escuela Colombiana De Ingeniería
Bogotá, ColombiaESL - English-as-a-Second-Language Education
William Rainey Harper College
Palatine, ILHigh School Diploma -
Colegio Santa Mariana De Jesúa
Bogotá, Colombia11-2019
Skills
- Microsoft teams
- Office 365
- Microsoft forms
- Data entry
- Warehouse operations
- OneDrive for business
- Order picking
- Shipment preparation
- Warehouse safety
- Order processing
- Order fulfillment
- Teamwork and collaborations
Timeline
Order Fulfillment Associate
Amazon
09.2022 - Current
Customer Service
Carnicerias Jimenez
09.2022 - 08.2024
Associate of Applied Science - Civil Engineering
Escuela Colombiana De Ingeniería
ESL - English-as-a-Second-Language Education
William Rainey Harper College
High School Diploma -
Colegio Santa Mariana De Jesúa