Valeria Cooper

Designs internal circuits and oversees CHE demark to switch. Includes port

assignments both in databases and in the physical network elements.

Tests and turns up new circuits in a production CP and/or Commercial

environment, according to Comcast practices. Follows established practices

and procedures.

• Interfaces with commercial customers in regards to commercial product

offerings. Troubleshoots issues, providing resolutions according to established

practices and procedures.

Coordinates and implements new features, technologies, upgrades and

patches in the production environment with respect to circuit design, turn up

and test.

• Escalates issues in a timely fashion. Provides all relevant information,

accurately entering information into database.

Opens and updates service tickets in database/tracking system.

• Follows procedures to maintain service Mean Time to Repair (MT TR) within

regional or contractual standards.

• Provides knowledge and guidance to junior team members.

Other duties and responsibilities as assigned.

• Established and monitored key performance metrics to verify consistent compliance with important networking standards
• .
• Built and improved network documentation and training procedures to lead successful team completing high-quality work.
• Maintained and expanded vendor relationships through amicable and beneficial interactions with network carriers and business partners.
• Configured, tested and maintained LAN/WAN components and connections.
• Managed, tracked and coordinated problem resolution and escalation processes.
• Provided complete end-to-end engineering and installation of route-based IP network solutions.
• Troubleshot complex multi-vendor network service provider issues.
• Escalated emergency technical issues beyond scope to maintain optimum up-time.

• Escalated emergency technical issues beyond scope to maintain optimum up-time.
• Installed advance voice products to Commercial customers