Valeria Cota

Shift Supervisor /Pharmacy Technician Trainee

CVS Pharmacy Health

10.2018 - 02.2023

Completed store opening and closing procedures and balanced tills.
Trained new employees and delegated daily tasks and responsibilities.
Helped store management meet standards of service and quality in daily operations.
Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Responded to and resolved customer questions and concerns.
Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
Prepared, calibrated, and monitored production levels to achieve targets.
Applied security, safety and loss prevention strategies during shifts.
Assisted pharmacists in managing medication inventory, ensuring adequate stock levels for timely patient service.
Collaborated closely with pharmacy team members to consistently deliver high-quality care to patients.
Handled confidential patient information with discretion, upholding strict HIPAA regulations at all times during tenure as a Pharmacy Technician Trainee.
Answered incoming phone calls and addressed questions from customers and healthcare providers.
Supported pharmacy operations by accurately entering prescription data into computer system, minimizing errors and expediting service times.
Reviewed patient charts to better understand health histories, diagnoses, and treatments.
Applied official coding conventions and rules from American Medical Association and Centers for Medicare and Medicaid Services to assign diagnostic codes.
Correctly coded and billed medical claims for insurance.
Utilized active listening, interpersonal, and telephone etiquette skills when communicating with others.