Valeria Diaz
Summary
As a dedicated and experienced individual in the food and beverage industry for 5 years, I provided exceptional customer service with a friendly inviting atmosphere. I am looking to transfer my skills to other careers to pivot on food management and operations as well for customer success and sales.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Urth cafe Barista
LAX Areas USA
Los Angeles
09.2023 - 12.2025
- Coffee preparation, brewing and handling quality beverages
- Trained new baristas on proper brewing techniques, drink recipes, and customer service protocols for boosted performances
- Fostered strong communication with staff and guests to enhance workplace efficiency.
- Able to multitask and move efficiently in a fast paced environment.
- Managed inventory items, ensuring proper restocking in supplies is available at all times.
- Managed store operations independently to ensure continuity of service
Ice Cream Server
Bacio di latte
Santa Monica
10.2022 - 04.2023
- Delivered exceptional customer service while serving diverse gelato flavors, enhancing guest satisfaction.
- Ensured compliance with health and safety standards by inquiring about food allergies, promoting guest safety.
- Participated in team meetings to discuss sales targets, performance improvements, and customer feedback.
- Operating in a fast high volume environment with efficiency and patience, ensuring all guest service receive satisfaction.
Host
IHOP
South Gate
05.2021 - 09.2022
- Greeted and seated guests promptly upon arrival at the restaurant.
- Coordinated with servers to enhance dining experiences during busy shifts.
- Maintained cleanliness and organization of the area including prepwork and stock inventory.
- Collaborated with kitchen staff to manage guest flow during peak hours.
- Taken phone call orders and online orders for guests
- Supported team by executing server tasks and managing food running orders during peak times.
- Processed payments from customers using a POS system.
- Resolved customer service and food-related issues, improving guest satisfaction.
Education
High School Diploma -
Lynwood High School
Lynwood, CA06-2020
Digital Arts
Santa Monica College
Santa Monica, CASkills
- Customer Service
- Coffee preparation
- Communication Skills
- Inventory management
- Teamwork management
- Bilingual (spanish)
- Upselling Techniques
- Grinding/Multitasking
Languages
Spanish
Professional
Certification
- Servsafe Food Handler
- RBS - Alcoholic Beverage Control
Timeline
Urth cafe Barista
LAX Areas USA
09.2023 - 12.2025
Ice Cream Server
Bacio di latte
10.2022 - 04.2023
Host
IHOP
05.2021 - 09.2022
High School Diploma -
Lynwood High School
Digital Arts
Santa Monica College