Valeria Esquivel
San Antonio
Summary
Knowledgeable and dedicated person with extensive experience in customer service. Solid team player with positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
Work History
Residential Treatment Officer I
Cyndi Taylor Krier Juvenile Treatment Center
09.2024 - Current
- Implemented structured daily routines for residents that promoted responsibility, accountability, and personal growth.
- Managed challenging behaviors through the use of therapeutic interventions such as redirection, problem-solving exercises, and modeling appropriate responses to situations.
- Enhanced safety and security by conducting thorough room searches and confiscating contraband items.
Intern PAL TFSS
BCFS Health And Human Services
01.2024 - 04.2024
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
- Participated in professional development opportunities to enhance skill set, contributing to youths' growth and potential future employment prospects.
- Sorted and organized files, spreadsheets, and reports.
Business Center Representative and Checker
H-E-B Grocery
10.2019 - 09.2024
- Delivered exceptional customer service to every customer by creating welcoming, positive experiences.
- Promptly responded to inquiries and requests from prospective customers.
- Cross-trained and provided backup support for organizational leadership.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
- Performed cash, card and check transactions to complete customer purchases.
Guest Services
Six Flags Fiesta Texas
06.2022 - 08.2022
- Collaborated closely with other departments to meet guest needs and provide best possible experience.
- Maintained high employee satisfaction and performance with hands-on and collaborative style.
- Established and upheld high standards, promoting great customer service and assistance to guests.
Receptionist
Splashtown San Antonio
06.2019 - 09.2019
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Education
Bachelor of Arts - Criminology And Criminal Justice
The University of Texas At San Antonio
San Antonio, TX05.2024
High School Diploma -
Jubilee San Antonio
4434 Roland Rd05.2020
Skills
- Customer Relations
- Multitasking Abilities
- Customer Experience
- Cash Register Operations
- Policy and Procedure Understanding
- Leadership
Accomplishments
Blessed to be a first generation college student with a full ride scholarship.
Languages
Spanish
Native or Bilingual
Hobbies
Outdoor activities, football, boxing. Going to the gym, watching movies, painting and traveling.
Timeline
Residential Treatment Officer I
Cyndi Taylor Krier Juvenile Treatment Center
09.2024 - Current
Intern PAL TFSS
BCFS Health And Human Services
01.2024 - 04.2024
Guest Services
Six Flags Fiesta Texas
06.2022 - 08.2022
Business Center Representative and Checker
H-E-B Grocery
10.2019 - 09.2024
Receptionist
Splashtown San Antonio
06.2019 - 09.2019
Bachelor of Arts - Criminology And Criminal Justice
The University of Texas At San Antonio
High School Diploma -
Jubilee San Antonio
Similar Profiles
Gloria HackerGloria Hacker
Special Education Teacher at Mendota Juvenile Treatment CenterSpecial Education Teacher at Mendota Juvenile Treatment Center
Sheri DunnSheri Dunn
Cleaning Service Provider at Taylor TreatmentCleaning Service Provider at Taylor Treatment
John MaJohn Ma
Business Manager at Cyndi Chen DDSBusiness Manager at Cyndi Chen DDS