TIKARA HALL
Austin,US
Summary
Detail-oriented professional with experience in both remote and on-site roles, skilled in time management, communication, and independent problem-solving. Consistently meets deadlines while delivering accurate and high-quality work.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Residential Treatment Officer
Travis County
02.2024 - 10.2025
- Provided direct supervision of all client daily activities. Maintains accountability of all clients and equipment and ensures that the environment is safe, clean and secure.
- Assesses juveniles, assists in developing treatment plans and implements available treatment plans, corrective disciplinary strategies and effective treatment intervention programs. Ensures that clients are aware of and understand their responsibilities and appropriate behavior.
- Conducts cognitive skill groups and teamwork activities. Models competency in direct care principles for less experienced staff.
- Documents clients' behaviors and enters into department computer information system. Develops strategies for case management.
- Assist in training other juvenile residential treatment employees.
- Provides individual and crisis intervention counseling, as required.
- Ensures environment is safe and clean. Maintains order and discipline.
- Physically restrains aggressive clients using approved protocols, as required.
- Transport clients to other facilities, as required.
- Serves on committees and participates in special projects.
- Maintains communication with other staff to ensure continuity of care.
- Assists in investigating incidents involving clients.
- Performs other job-related duties as assigned.
- Travel
CPS Caseworker
Texas Department of Family and Protective Services
11.2023 - 01.2024
- Work involves obtaining information; investigating reports all alleged abuse, neglect, or exploitation of children; taking corrective action; and/or serving as conservator of a child. May provide guidance to others.
- Maintained accurate, timely, and confidential case documentation
- Assessed child safety, family risk factors, and immediate needs through interviews and home visits
- Developed and implemented individualized case plans focused on child safety and family reunification
- Travel
AD REVIEWER
Meta
07.2022 - 08.2023
- Interpret
- Analyze and evaluate large data sets to inform product decisions. Execute RCAs using well-structured guidelines. Composed original written material for various types of publications and submitted for approval by supervisor
- Editor or publisher. Diligently reviewed flagged content for potentially offensive or harmful material
- Marketing decisions on whether to remove
- Edit or leave it in accordance with company policy; completed on average 500 reviews a day
- Helped develop new policies based on findings which lead to decline in rule-breaking behavior.
REVIEWER/APPEALS
Google
06.2021 - 06.2022
- Checked documentation for accuracy and validity on updated systems. Coordinated with senior specialist to compose appeal responses.
- Monitored online channels for violation of company policies and copyright infringements
- Identified discrepancies between documents and recommended solutions for resolving issues.
CUSTOMER SERVICE REP PAYMENT SPECIALIST/ORDER SUPP
Apple
11.2018 - 04.2021
- Analyzed customer financial records to determine appropriate payment plan. Established relationships with customers to encourage payment of delinquent accounts. Developed and implemented strategies to improve collection processes and reduce overdue payments
- Exceeded quantitative metrics on customer satisfaction
- Customer retention
- Quickly triaged incoming calls
- Escalated calls when necessary
- Maintained accurate billing records and customer accounts
- Worked unsupervised from home and communicated with coaches as needed.
Education
Bachelor of Science (B.S.) - Criminal Justice
University of Houston
12.2020
High School Diploma - undefined
John H. Reagan Early College High
06.2015
Skills
- Active Listening
- Typing and Computer Proficiency
- Assertiveness
- Analytical skills; Instructional skills
- Managed tasks independently in a fully remote environment; maintains productivity and deadlines while working remotely
Certification
First Aid Certification
Timeline
Residential Treatment Officer
Travis County
02.2024 - 10.2025
CPS Caseworker
Texas Department of Family and Protective Services
11.2023 - 01.2024
AD REVIEWER
Meta
07.2022 - 08.2023
REVIEWER/APPEALS
Google
06.2021 - 06.2022
CUSTOMER SERVICE REP PAYMENT SPECIALIST/ORDER SUPP
Apple
11.2018 - 04.2021
Bachelor of Science (B.S.) - Criminal Justice
University of Houston
High School Diploma - undefined
John H. Reagan Early College High