ZAKARIA MOHAMED
Austin
Summary
Motivated and coachable Outbound Sales Representative / SDR with hands-on experience cold calling business owners, generating interest, and booking demos for AI automation. Skilled in discovery, objection handling, rapport building, and clear communication.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Security Officer
GardaWorld Security
01.2020 - Current
- Built rapport with clients across various sites.
- Communicated calmly under pressure.
- Created detailed, accurate incident reports.
Outbound Caller / SDR
Freelance – AI Automation Business
01.2024 - 01.2024
- Conducted daily outbound cold calls to business owners.
- Booked qualified demos through strong discovery and value communication.
- Improved scripts, openers, and objection-handling techniques.
- Managed follow-ups and call notes using CRM-style organization.
Affiliate Outreach Representative
GetDriversEd
01.2019 - 01.2019
- Outreached potential affiliates and onboarded new partners.
- Explained benefits clearly and handled objections.
Customer Service Representative
GetDriversEd
01.2019 - 01.2019
- Handled inbound phone calls and guided customers through services.
Education
High School Diploma -
Harmony Science Academy North Austin
01.2017
Skills
- Outbound Cold Calling
- Appointment Setting
- Discovery Questions
- Objection Handling
- CRM Documentation
- High-Volume Outreach
- Active Listening
- Script Execution
- Clear Verbal Communication
Websites
Certification
Security License, Driver's License
ADDITIONAL INFORMATION
Languages: English (Native), Somali (Bilingual)
ADDITIONAL INFORMATION
Awards: Employee of the Month (GardaWorld Security, twice)
Timeline
Outbound Caller / SDR
Freelance – AI Automation Business
01.2024 - 01.2024
Security Officer
GardaWorld Security
01.2020 - Current
Affiliate Outreach Representative
GetDriversEd
01.2019 - 01.2019
Customer Service Representative
GetDriversEd
01.2019 - 01.2019
High School Diploma -
Harmony Science Academy North Austin