Elvia Almieda
Yuma,AZ
Summary
Highly organized and driven individual with 8+ years experience providing exceptional customer service in various settings. Currently in the process of obtaining insurance sales license for the purpose of personal and professional growth and development. Seeking to bring work ethic and administrative assistance skills to a good company for its success and the benefit of people being served. I’m eager to learn and learn fast.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Valor Global
Phoenix, Arizona
01.2021 - Current
- I had Hulu, Disney, ESPN+ and clients as well as the Department of Economic security (DES)
- Handle 90+ calls daily, and dual chats with duties including signing up new customers retrieving customer data, presenting relevant product information, and canceling service, and assisting with citizens with application process for benefits when in need for EBT and Medical whilst keeping them informed of next steps and receiving documents and notating accordingly.
- Type 45wpm
- I have remote experience, reliable laptop and internet connected to Lan cable. I have experience remote experience and was consistent with meeting metrics. I have experience in chats as well as inbound and outbound calls.
- Suggested a new tactic to persuade canceling customers to stay with the company
- Memorize entires like of company products and services including prices and special discounts
- Remained courteous and calm, even during moments of customer dissatisfaction
Mentor
Convey Health Solutions
01.2017 - 01.2021
Administrative Assistant
Allstate Grand Insurance
12.2016 - 03.2017
- Analyze and visualize administrative data using business intelligence tools to provide actionable insights for process improvement
Server
Flat Top Grill
01.2016 - 01.2017
Education
High school diploma -
Yuma High
Yuma, AZ01-2010
Skills
- Excellent communication
- Bilingual (English & Spanish)
- Team member
- Responsible
- Punctual
- Time management
- Detail oriented
- Creative problem solving
- Calm under pressure
- Patient
- Professionalism
- Flexibility
- Trainability
- Client attention
- Active listening
- Good time management
- Detailed notation
References
- Valeria Estrella, 9282467364, estrellaval60@gmail.com
- Henry Wotton, 5555550135, info@sale.site.com
Languages
- English, Fluent
- Spanish, Fluent
Timeline
Customer Service Representative
Valor Global
01.2021 - Current
Mentor
Convey Health Solutions
01.2017 - 01.2021
Administrative Assistant
Allstate Grand Insurance
12.2016 - 03.2017
Server
Flat Top Grill
01.2016 - 01.2017
High school diploma -
Yuma High