Summary
Overview
Work History
Education
Skills
Timeline
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Mark Rivera

Rialto,CA

Summary

Dedicated to resolving issues, answering customer questions and meeting sales orientated goals. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

7
7
years of professional experience

Work History

Maintenance Assistant

Pilot Flying
Rialto, CA
01.2024 - Current
  • Cleaning and sanitizing bathrooms, sinks, countertops, and mirrors.
  • Emptying of trash receptacles and recycling bins.
  • Handling minor repairs and maintenance tasks to ensure facility upkeep.
  • Conducting outdoor upkeep, including sweeping sidewalks and removing debris from entryways.
  • Washing, loading, and unloading towels for customers' use with showers.
  • Demonstrating excellent customer service skills at all times.
  • Responding quickly to spills or messes in order to minimize damage.
  • Maintain janitorial closets in a neat and organized manner.
  • Reporting interior and exterior maintenance needs to managers.
  • Monitoring supply levels and requested new items to maintain completing daily cleaning tasks.

Licensed Cannabis Delivery Driver

Good Roots Dispensary
Riverside, CA
04.2023 - 09.2023
  • Packaged, transported, and delivered items to clients in an accurate, safe, and timely matter
  • Reviewed orders before and after delivery to ensure that orders were complete, the charges were correct, and the customer was satisfied
  • Adhered to assigned routes, schedules, safety procedures and transportation laws
  • Communicated effectively with on-site and support teams
  • Use of handheld device for map routing, order fulfillment and customer outreach
  • Abided by all transportation laws and maintained a safe driving record
  • Maintained full compliance with all cannabis compliance laws and regulations

Budtender

Empire Dispensaries
Rialto, CA
04.2022 - 03.2023
  • Answered questions about medicinal and recreational uses, effects, and qualities of different strains.
  • Sold flowers, concentrates, and edibles in a fast-paced environment.
  • Assisted medical use customers in identifying cannabis medicines and methods of medication that best fit individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Managed efficient cash register operations. Trained in the Sell Treez POS system.
  • Consistently meeting sales orientated goals.

Cashier / Stocker

Raising Cane's Restaurants
Ontario, CA
07.2020 - 06.2021
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Used POS system to enter orders, process payments, and issue receipts.
  • Unloading of products from delivery trucks and stocking of products.
  • Assisted management with inventory control and stock ordering.
  • Maintained high standards of customer service during high volume and fast-paced operations.

Movie Theater Attendant

Regency Theatres
Fontana, CA
10.2018 - 07.2020
  • Maintained lobby, hallway, and auditorium cleanliness using various sanitation practices.
  • Directed patrons to specific venue locations, restrooms, and will-call windows.
  • Greeted customers with a smile and provided friendly and knowledgeable service.
  • Sold admission, processed payments, and issued tickets.
  • Provided customer service by selling merchandise, answering questions, and distributing programs.

Cashier/Stocker

Food 4 Less Supermarket
Rialto, CA
09.2017 - 10.2018
  • Worked a flexible schedule and extra shifts to meet business needs.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Stocked shelves with merchandise when needed.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Maintained high cleanliness standards - clean as you go, inclusive of sweeping and mopping.

Education

High School Diploma -

Miller High School
Rialto, CA
06-2015

Skills

  • Recreation Management
  • Adaptable and Flexible
  • THC and CBD Product Knowledge
  • Retail Metrics and Goals
  • Cash Register Operations
  • Safety and Cleanliness Standards
  • Product and Service Sales

Timeline

Maintenance Assistant

Pilot Flying
01.2024 - Current

Licensed Cannabis Delivery Driver

Good Roots Dispensary
04.2023 - 09.2023

Budtender

Empire Dispensaries
04.2022 - 03.2023

Cashier / Stocker

Raising Cane's Restaurants
07.2020 - 06.2021

Movie Theater Attendant

Regency Theatres
10.2018 - 07.2020

Cashier/Stocker

Food 4 Less Supermarket
09.2017 - 10.2018

High School Diploma -

Miller High School

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Mark Rivera