Valeria Garcia
Moorpark,CA
Summary
Dynamic professional with a proven track record in enhancing guest and potential resident experiences at Oakmont Simi Valley through exceptional customer service and problem-solving skills. Excelled in sales strategies and Microsoft Office, boosting satisfaction and efficiency. Known for a strong work ethic and adaptability, consistently exceeding employer expectations.
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
3
3
years of professional experience
Work History
Concierge
Oakmont Simi Valley
03.2023 - Current
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge services.
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
- Streamlined communication between departments, ensuring efficient service delivery to guests.
- Enhanced guest experiences by providing personalized recommendations and assisting with reservations.
- Maintained detailed knowledge of local attractions, events, and services to better assist guests in making informed decisions.
Behavior Technician
Center for Autism and Related Disorders, Inc
03.2023 - 02.2024
- Provided one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs.
- Implemented crisis intervention strategies when necessary to maintain a safe environment for both staff and clients alike during high-stress situations.
- Assisted clients in identifying and setting goals to promote positive behavior development.
- Enhanced client progress by implementing individualized behavior intervention plans.
- Promoted positive behaviors by reinforcing desired actions and effectively addressing challenging issues.
- Assisted in data collection and analysis, contributing to the ongoing evaluation of client progress.
- Promoted positive interactions with children with ADHD, Autism and oppositional defiance behavior by using visual supports, simplifying communication, and utilizing stress scales to turn emotions into concrete concepts.
- Worked as part of collaborative team to address changing needs of children and families.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Developed strong rapport with clients and their families, fostering trust and open communication throughout the therapeutic process.
- Assessed client progress regularly, adjusting intervention strategies as needed to ensure continued growth and development.
- Documented interventions, assessments and progress reports on database to enable tracking history and maintain consistent records.
- Collaborated with other professionals to develop and modify individualized treatment plans.
- Provided direct support during community outings, facilitating appropriate social interactions among peers while practicing newly acquired skills within real-world contexts.
Sales Associate
Vans
05.2021 - 03.2023
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
Education
Associate of Science - Business Administration
Moorpark College
Moorpark, CA05.2024
Associate of Arts - Psychology
Moorpark College
Moorpark, CA05.2024
Skills
Customer Service
Highly Adaptable
Strong Work Ethic
Effective problem solving
Exceptional Microsoft Outlook, Word, and Excel
Training and mentoring
Exceptional communication
Guest experiences
Sales expertise
Product Sales
Sales Strategies
Upselling
Languages
Spanish
Native or Bilingual
Timeline
Concierge
Oakmont Simi Valley
03.2023 - Current
Behavior Technician
Center for Autism and Related Disorders, Inc
03.2023 - 02.2024
Sales Associate
Vans
05.2021 - 03.2023
Associate of Science - Business Administration
Moorpark College
Associate of Arts - Psychology
Moorpark College
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