Valeria Garza

Responsible for providing safe and effective hemodialysis treatment to patients with end-stage renal disease. Skilled in preparing and monitoring dialysis machines, cannulating vascular access, monitoring patient vital signs, and recognizing and reporting adverse patient responses. Committed to maintaining infection control standards, ensuring patient comfort and safety, and working collaboratively with nurses and the healthcare team to deliver high-quality patient care.

Provided individualized education to patients with chronic kidney disease and end-stage renal disease on dialysis treatment options, including in-center hemodialysis, home hemodialysis, and peritoneal dialysis. Explained procedures, lifestyle considerations, vascular access care, and infection prevention in clear, patient-friendly language. Assessed patient readiness to learn, answered questions, and supported informed decision-making. Collaborated with nephrologists, nurses, social workers, and care teams to ensure continuity of care and improve treatment adherence and patient outcomes.

Responsible for assisting clients with auto, home, life, and health insurance policies. Provided personalized coverage recommendations based on customer needs, explained policy options in clear terms, processed policy changes, and handled billing and claims support. Maintained compliance with state insurance regulations while delivering excellent customer service, resolving concerns, and building long-term client relationships.