Valeria Gonzalez
El Paso,Tx
Summary
Enthusiastic and reliable Customer Service Associate, dedicated to providing excellent customer service with a smile. Organized, detail oriented, and experienced in properly handling customer inquiries and transactions. Two years of experience in various retail settings with a proven track record of job success. Bilingual, hardworking, and ready to join my next team.
Overview
3
3
years of professional experience
Work History
Beauty Advisor
Sephora At Kohl’s
El Paso, TX
04.2024 - Current
- Answered customer questions about products and helped locate merchandise, and promote key items.
- Educated customers on proper product usage and product detail.
- Processed payments, entering sales in register for prompt customer service.
- Maintained counter and display areas for cleanliness and organization.
- Used technology on the daily to complete merchandise tasks.
Front End Associate
Costco
11.2023 - 01.2024
- Utilized bakery equipment and tools safely and effectively
- Maintained a clean and organized bakery display
- Developed a positive relationship with daily customers
- Maintained a clean and organized work environment to ensure the safety of customers and staff
- Greeting customers on a daily and answering questions about products and merchandise.
Customer Service Associate
The Home Depot
03.2023 - 10.2023
- Developed and maintained relationships with key customers, resulting in an increase in sales
- Proficient in operating cash registers, processing payments, and handling cash, with zero discrepancies or errors
- Utilized the store's point-of-sale system to complete sales transactions and process returns
- Assisted customers with locating items on the sales floor
- Picked and packed orders accurately and in a time efficient manner, resulting in zero customer complaints and a decrease in order times.
Team Leader
Boss Tenders, Dogs & Custard
07.2021 - 03.2023
- Developed and implemented strategies to motivate and engage team members, resulting in increased team morale and productivity
- Trained and supervised a team of new employees resulting in an improvement in customer satisfaction
- Developed and maintained positive relationships with customers and coworkers
- Analyzed and troubleshot customer complaints and feedback, resulting in improved customer service
- Performed daily opening and closing procedures, including cash handling and store security
- Maintained an accurate cash drawer at all times, ensuring that all cash and receipts were balanced at the end of each shift.
Education
Biomedical certificate -
Eastlake High School
El Paso, Tx06.2022
Skills
- Problem Solving
- Fast Learner
- Time Management
- Ability to Work in a Team
- Leadership
- Customer Service
- Communication Skills
- Flexibility and Adaptability
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Beauty Advisor
Sephora At Kohl’s
04.2024 - Current
Front End Associate
Costco
11.2023 - 01.2024
Customer Service Associate
The Home Depot
03.2023 - 10.2023
Team Leader
Boss Tenders, Dogs & Custard
07.2021 - 03.2023
Biomedical certificate -
Eastlake High School