Valeria Gonzalez
Carrollton
Summary
Customer Service Desk Representative with experience in managing diverse consumer inquiries and handling complex customer service issues. Strengths include problem-solving, communication skills, multitasking abilities, and a strong work ethic. Known for maintaining professionalism under pressure and contributing to team success by improving customer satisfaction ratings.
Overview
2
2
years of professional experience
Work History
Nordstrom Sales Associate
Nordstrom-Dallas, TX
- Current
- Involves assisting customers in selecting perfumes and colognes that match their preferences, lifestyle, and budget
- It requires strong product knowledge, the ability to describe scents effectively, and excellent customer service skills
- Responsibilities include demonstrating fragrances, upselling and cross-selling related products, maintaining store displays, and achieving sales targets
- A keen sense of smell, patience, and a friendly, persuasive approach are key to success in this role
Customer Service
Nordstrom-Dallas, TX
12.2023 - Current
- Open registers, get alterations for customers to pick up, check in orders, help customers do returns on the register and help them find their buy online pick up on store orders, help them gift wrap their items if needed
General Merchandiser
Jenny's Beauty Supply-Carrollton, TX
08.2023 - Current
- As a general merchandiser I open the jewelry case for customers and take the jewelry to the registers
- I also tape lashes and make sure that everything is put in place
- As a Spanish speaker I help Spanish speaker customers
Education
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Paul Mitchell the school
Dallas, TX12.2024
High School - undefined
Creekview High School
Carrollton, TX06.2023
Skills
- Decision Making
- Microsoft Office Suites
- Bilingual in Spanish
- Spanish
- Quick-leaner
- Heavy-lifting
- Cash register
- Microsoft Excel
- Google Docs/Drive/Classroom
- Cash handling
- Teamwork
- Customer service
Languages
Spanish
Native or Bilingual
Timeline
Customer Service
Nordstrom-Dallas, TX
12.2023 - Current
General Merchandiser
Jenny's Beauty Supply-Carrollton, TX
08.2023 - Current
Nordstrom Sales Associate
Nordstrom-Dallas, TX
- Current
undefined
Paul Mitchell the school
High School - undefined
Creekview High School
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