Valeria Hernandez
Santa Fe,NM
Summary
Hardworking and reliable employee with an extensive background in operating cash registers, stocking merchandise, and providing excellent customer service. Highly organized, proactive, and punctual. Works well within team settings. Fast-paced learning with new environments and jobs.
Overview
3
3
years of professional experience
Work History
Cashier
Wingstop
Santa Fe, NM
04.2024 - Current
- Greeted customers and answered any questions they had about the store's products and services.
- Resolved customer complaints professionally in accordance with company policy.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Ensured compliance with all safety regulations within the store environment.
Sales Associate
JCPenney
Santa Fe, NM
08.2023 - 02.2024
- Conducted inventories on a regular basis to track stock levels.
- Handled customer complaints in a professional manner.
- Upsold additional items based on customer interests and needs.
- Developed promotional strategies to increase sales volume.
- Collaborated with management teams to develop innovative marketing strategies.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
Sales Associate
Kohl's
Santa Fe, NM
02.2023 - 07.2023
- Greeted customers and provided exceptional customer service.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Handled customer complaints in a professional manner.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Ensured compliance with all safety regulations while handling hazardous materials.
- Helped customers find specific products, answered questions, and offered product advice.
Cashier
Little Caesars Pizza
Santa Fe, NM
12.2021 - 02.2023
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Followed company security procedures for handling large sums of money.
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Education
Capital High School
Santa Fe, NMSkills
- Cash Management
- Customer service experience
- Bilingual English and Spanish
- Complex Problem-Solving
Timeline
Cashier
Wingstop
04.2024 - Current
Sales Associate
JCPenney
08.2023 - 02.2024
Sales Associate
Kohl's
02.2023 - 07.2023
Cashier
Little Caesars Pizza
12.2021 - 02.2023
Capital High School
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