VALERIA HOMEZ SANCHEZ

· Runs reports and Develops and executes queries in ARM and other systems to monitor processes and produce data for further analysis.

· Directly assists with Managing the day-to-day activities as directed within the permitting area.

· Performs audit of permit drawdown accounts and assists with the processing of fund replenishment as necessary.

· Assists with tracking O&M expenditures in assigned areas and reports against budget.

· Coordinates/Facilitates cross functional efforts and activities associated with Permitting processes, issue identification and resolution as well as overall coordination.

· Assists with developing permit related training and associated aids for both internal and external resources.

· Participates in regular meetings with construction team, paving, contractors etc. to coordinate permitting for construction projects and to cultivate productive business relationships.

· Assists with developing, revising and keeping current all work flows, training documents as well as policies and procedures in the Permitting area.

· Assists in meetings with permitting agencies and cultivates productive working relationships.

Supports Operations Dispatch and System O&M field crew activities by researching, processing, and documenting work activities for compliance and provides necessary information both internally and externally and service to customers. Responsible for supporting dispatching operations during emergencies and provides necessary information both internally and externally. Performs research, maintains logs, prioritizes work, multitasks, and may be temporarily transferred to perform duties of higher graded roles on occasion as needed. Utilized various software systems to facilitate movement, planning and scheduling. (SAP, ClickSoftware, ARM, ApplicationXtender, SmallWorld, dTOPS, VDOT, MissUtility, etc...)

Managed high-stress situations effectively by maintaining clear communication channels among team members during emergency responses or peak demand periods.

Transmit information or documents to customers, using data software, mail, or facsimile machine. Receive payment and record receipts for services. Schedule appointments and maintain and update appointment calendars. Expose dental diagnostic x-rays. Prepare patient, sterilize, or disinfect instruments, set up instrument trays, prepare materials, or assist dentist during dental procedures. Schedule appointments, prepare bills and receive payment for dental services, complete insurance forms, and maintain records,manually or using data software. Improved customer service wait times to mitigate complaints. Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.

In office customer service in a fast pace environment. Operate high volume telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments. Hear and resolve complaints from customers or the public. Checked patients in and out, verified insurance and collected co-pays to keep business administrative and financial records current. Prepared new patient files and updated existing records with new personal, insurance and medical information. Took bitewing, periapical, panoramic and occlusal X-rays and prepared for dentists to review. Followed dentists' directions for giving patients desensitizing agents to prepare for anesthetic administration. Explained dental services and payment plans to help patients make informed decisions.