VALERIA JOHNSON
Akron,OH
Summary
A track record of fostering robust customer relationships in the transportation and trucking industry. I excel in resolving complex issues through proficient problem-solving and effective communication. Demonstrated success in driving growth and ensuring customer satisfaction highlights my ability to blend hard skills like documentation with essential soft skills such as team collaboration and adaptability. Hardworking and experienced professional with proven casework, community outreach, and counseling knowledge.
Overview
30
30
years of professional experience
6
6
years of post-secondary education
Work History
ACCOUNT DEVELOPMENT SPECIALIST II
FedEx Custom Critical
01.2015 - 10.2024
- Foster strong customer relationships, driving new and repeat business opportunities
- Advocate for customer needs and objectives within the organization, ensuring quality and profitable growth
- Execute account-specific responsibilities, resolving complex issues, and ensuring customer satisfaction.
COUNSELOR ASSISTANT / CASE MANAGER
Quest Recovery and Prevention Service
01.2012 - 01.2015
- Conducted comprehensive assessments, gathering essential information and documents
- Streamlined intake and admission processes, ensuring smooth transitions for clients
- Organized and maintained client case files, generating reports for court, probation, and legal purposes
- Precisely recorded instructions and information from various sources.
PROGRAM ASSISTANT
Quest Recovery and Prevention Services
01.2010 - 01.2012
- Supported daily program operations, aiding in planning and executing resident activities
- Administered Breathalyzer tests and urine screenings according to established policies
- Managed medication administration and conducted urine drug screenings, maintaining accurate records
- Documented resident progress notes, detailing behaviors and daily occurrences.
CUSTOMER SOLUTIONS SPECIALIST - INTERNATIONAL
YRC Logistics
01.1995 - 01.2008
- Oversaw international shipment tracking, tracing, and expedited processes
- Proactively initiated follow-up calls to secure and retain customer business
- Investigated and resolved customer complaints by diligently tracing and tracking shipments
- Monitored and evaluated documentation for Canada and Mexico border clearance.
Education
Master of Arts - Clinical Counseling
2009.01 - 2012.08
Bachelor of Arts - Communications
08.2002 - 05.2005
Skills
- Problem Solving: Proficient in resolving complex issues and addressing challenges with creative and effective solutions
- Communication: Strong verbal and written communication skills, demonstrated through interactions with customers and colleagues
- Documentation: Accurate and organized in maintaining client case files, preparing reports, and recording detailed information
- Program Coordination: Skilled at planning and implementing activities for program participants in alignment with program standards
- Conflict Resolution: Able to handle and resolve conflicts professionally and diplomatically, ensuring positive outcomes
- Attention to Detail: Meticulous in recording progress notes, behavior observations, and maintaining accurate record keeping
- Time Management: Skilled at prioritizing tasks, managing multiple responsibilities, and meeting deadlines
- Adaptability: Adapting to evolving situations and handling changing priorities flexibly
- Team Collaboration: Collaborative team player, able to work effectively with colleagues and cross-functional teams
- Organizational Skills: Well-organized in managing tasks, resources, and information to ensure efficient operations
Timeline
ACCOUNT DEVELOPMENT SPECIALIST II - FedEx Custom Critical
01.2015 - 10.2024
COUNSELOR ASSISTANT / CASE MANAGER - Quest Recovery and Prevention Service
01.2012 - 01.2015
PROGRAM ASSISTANT - Quest Recovery and Prevention Services
01.2010 - 01.2012
MALONE COLLEGE - Master of Arts, Clinical Counseling
2009.01 - 2012.08
HIRAM COLLEGE - Bachelor of Arts, Communications
08.2002 - 05.2005
CUSTOMER SOLUTIONS SPECIALIST - INTERNATIONAL - YRC Logistics
01.1995 - 01.2008
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