VALERIA KILO
Miami
Summary
Sales professional prepared for role requiring focus on client engagement and revenue growth. Skilled in identifying customer needs and crafting personalized sales strategies that drive results. Reliable team player with commitment to collaboration and adaptability, ensuring seamless integration with dynamic team environments.
Overview
5
5
years of professional experience
Work History
Resale & Trading Inside Executive
Touax
Miami, FL
01.2026 - Current
- Developed and maintained strong relationships with key clients to drive customer satisfaction.
- Conducted market research to identify potential leads and assess competitive landscape.
- Collaborated with marketing teams to execute targeted campaigns that increased lead generation.
- Managed sales pipeline using CRM systems to track progress and forecast revenue growth.
- Delivered product presentations and demonstrations tailored to client needs, enhancing engagement.
- Exceeded quarterly KPIs through consistent prospecting efforts, including cold calling, email outreach, social media engagement, and referrals from satisfied customers.
- Negotiated pricing terms with clients to close deals while still maintaining profitability objectives for the company.
Resale & Trading Customer Service Executive
Touax
Miami, FL
09.2024 - 01.2026
- Manage redeliveries issued by customers
- Negotiate DOCH (drop off charges) for exceptional off-hires
- Transmit off-hire confirmations to customers (if required).
- Liaise with OPS to re-issue and/or cancel redelivery references in case of: o One Trip Units contractual changes. o Depot closures.
- Guarantee effective control of pick-ups for sold containers (Pending Sale Units Report) o Approach and chase all accounts listed on the report to push for pick-up completion.
- Trucking providers for timely completion of pick-up and delivery.
- Prepare a weekly summary report to be distributed to the R&T Regional/Global Director with actionable solutions for all releases listed on the report.
- Check with customers on received gate-buy units. o Approach customers listed on Gate-Buy unit report to confirm if boxes have been received. o Inform OPS to update the gate-in date of received units. o Inform R&T Manager to issue the invoice promptly.
- Assist customers for all after-sales issues (except invoicing).
- Direct customers to the proper R&T Regional Managers if needed. Assist customers directly via email or phone calls if requested information is known.
- Provide back-up for R&T Manager when travelling.
Sales Administrative Assistant
Trump National Doral Miami
Miami, FL
04.2023 - Current
- Leveraged CRM system to generate reports and analytics related to sales activities and revenue data.
- Created and maintained reports, documents and presentations to assist with administrative support.
- Collected and maintained file of receipts to coordinate expense report submission.
- Collaborated with other teams to identify areas of opportunity and implement changes to optimize sales operations and reporting.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Front Desk Agent
Trump National Doral Miami
Miami, FL
04.2022 - 04.2023
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Collected room deposits, fees, and payments.
- Answered customer telephone calls promptly and appropriately handled needs.
- Used internal software to process reservations, check-ins and check-outs.
- Developed and maintained positive relationships with guests for satisfaction.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Server
Sunny Subs
Miami, FL
09.2021 - 04.2022
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Increased sales significantly by upselling higher-end products to customers.
Education
Psychology
Miami Dade College
Miami, FLGED - undefined
American Senior High School Adult Education
Hialeah, FL10-2022
No Degree - Business Administration
Rafael Belloso Chacin University
Maracaibo, Venezuela04-2021
High School Diploma - undefined
San Vicente De Paul
Maracaibo, Venezuela07-2019
Skills
- Client account management
- Interpersonal skills
- Operations management
- Executive support
- Customer-oriented
- Customer relations
- Clients negotiations
- Problem resolution
- Administrative skills
LANGUAGES
English - Native or Bilingual
Spanish - Native or Bilingual
Timeline
Resale & Trading Inside Executive
Touax
01.2026 - Current
Resale & Trading Customer Service Executive
Touax
09.2024 - 01.2026
Sales Administrative Assistant
Trump National Doral Miami
04.2023 - Current
Front Desk Agent
Trump National Doral Miami
04.2022 - 04.2023
Server
Sunny Subs
09.2021 - 04.2022
GED - undefined
American Senior High School Adult Education
No Degree - Business Administration
Rafael Belloso Chacin University
High School Diploma - undefined
San Vicente De Paul
Psychology
Miami Dade College