Valeria Lanza
Miami,United States
Summary
Enthusiastic student with 21 years old and sharp sense of knowledge in the digital marketing world with a commitment to ethical work practices. Driven by a bold and ambitious spirit, I offer a new perspective to the technical support specialist position at Atento. Ready to bring dynamic energy, a dedication to success, and a genuine passion for creating magic within the team. Thrilled at the chance to grow and achieve milestones alongside the innovative Atento team.
Overview
4
4
years of professional experience
Work History
Digital Marketing Specialist Part Time
Sete Interior Design LLC
Miami, FL
10.2023 - Current
- Developed and implemented digital marketing campaigns to increase brand awareness.
- Created content for websites, blogs, social media platforms, and online advertising.
- Conducted A and B testing to improve user experience on websites.
- Monitored competitor activities and developed strategies to differentiate products or services.
- Researched emerging trends in the industry and identified opportunities for growth.
- Implemented sustainable strategies to grow quality traffic to brand-specific client websites.
- Built relationships with bloggers and traditional media to increase positive brand awareness in community.
Boutique Coordinator
Christian Louboutin
Miami, FL
09.2022 - 09.2023
- Provided product knowledge to customers by describing features of items, such as fabric, color and design.
- Assisted customers in selecting shoes and accessories that fit their individual style.
- Processed sales transactions using cash register or point-of-sale system.
- Greeted customers upon entering the store and provided excellent customer service.
- Managed stockroom organization to ensure efficient retrieval of products for sale floor replenishment.
- Handled customer complaints in a professional manner and worked towards resolving them satisfactorily.
- Updated customer profiles in computer database to track preferences and purchases.
- Responded promptly to customer inquiries via phone or email regarding product availability or order status.
Boutique Assistant
Modo Boutique
Miami , FL
09.2021 - 08.2022
- Assisted customers in selecting clothing and accessories that fit their individual style.
- Provided product knowledge to customers by describing features of items, such as fabric, color and design.
- Organized merchandise displays to attract shoppers and facilitate easy shopping experience.
- Processed sales transactions using cash register or point-of-sale system.
- Advised customers on current fashion trends and styling techniques.
- Handled customer complaints in a professional manner and worked towards resolving them satisfactorily.
Medical Office Assistant
Mercy Hospital Miami
Miami, FL
06.2020 - 07.2021
- Greeted patients and visitors in a professional and friendly manner.
- Scheduled patient appointments, answered incoming calls, and assisted with inquiries.
- Verified insurance coverage for each patient visit.
- Assisted physicians during examinations by providing instruments and supplies as needed.
- Performed basic clerical duties such as filing documents, entering data into the computer system, photocopying forms and documents.
- Ensured that all required paperwork was completed accurately prior to submitting it for processing.
Stylist Associate Intern
Style by GG
Miami, FL
01.2020 - 05.2020
- Assisted customers in selecting clothing and accessories to match their individual style and budget.
- Provided advice on fashion trends, fabrics, colors and styling options.
- Collaborated with team members to complete tasks efficiently within tight deadlines.
- Cultivated strong value-added relationships with customers by delivering accurate service and product knowledge to drive earnings.
- Managed socials.
- Maintained knowledge of current promotional events and sales.
- Ensured that customer complaints were handled quickly and effectively with a focus on resolving issues promptly.
Education
BA in Fashion Merchandise and Marketing
Miami Dade College
Miami, FL06-2025
High School Diploma -
Immaculata La Salle High School
Miami06-2021
Skills
- Technical support
- Customer Service
- Style
- Multi-tasker
- Passionate
- Team member
- Digital Media
- Creative Problem-Solving
- Content Creation
- Relationship Building
- Detail Oriented
- Customer Engagement
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Digital Marketing Specialist Part Time
Sete Interior Design LLC
10.2023 - Current
Boutique Coordinator
Christian Louboutin
09.2022 - 09.2023
Boutique Assistant
Modo Boutique
09.2021 - 08.2022
Medical Office Assistant
Mercy Hospital Miami
06.2020 - 07.2021
Stylist Associate Intern
Style by GG
01.2020 - 05.2020
BA in Fashion Merchandise and Marketing
Miami Dade College
High School Diploma -
Immaculata La Salle High School
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