Valeria Lara-Cruz
Fort Myers
Summary
Dedicated Dental professional with experience in both front office and clinical assisting, bringing a well-rounded understanding of dental operations. Skilled in patient communication, scheduling, insurance verification, treatment planning, and team collaboration. Currently working as a Dental Assistant with a passion for growth, professional development, and creating positive patient experiences. Seeking a dental management position where strong communication, organization skills, and knowledge of dental office operations can contribute to team success and office efficiency.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Dental Receptionist
Family Health Centers of SW Florida
Fort Myers
04.2021 - Current
- Greeted patients and coordinated front desk operations to enhance patient experience.
- Answered phone calls and resolved patient concerns to ensure satisfaction.
- Managed front desk operations, scheduling appointments and collecting payments to streamline patient flow.
- Ensured that all HIPAA regulations were followed while handling confidential patient information.
Dental Assistant
Family Health Centers of SW Florida
Fort Myers
04.2021 - Current
- Assisted dentists with patient examinations and treatment procedures.
- Managed patient records and scheduled appointments efficiently.
- Collaborated with the dental team to ensure smooth workflow.
- Prepared and sterilized dental instruments for safe use.
Server
Lighthouse Waterfront Restaurant
Fort Myers
12.2015 - 04.2021
- Delivered exceptional customer service in a fast-paced waterfront dining environment.
- Managed multiple tables while ensuring guest satisfaction throughout dining experience.
- Trained new servers on restaurant procedures and menu offerings to improve service quality.
- Resolved guest complaints promptly, enhancing overall dining experience and fostering guest loyalty.
Education
High School Diploma -
South Fort Myers High School
Fort Myers, FL05-2017
Skills
- Patient interaction
- Service oriented
- Effective communication
- Team collaboration
- Multitasking Abilities
Languages
English
Professional
Spanish
Professional
Certification
- Radiology Certificate
- Expanded Functions Dental Assisting Certificate
Timeline
Dental Receptionist
Family Health Centers of SW Florida
04.2021 - Current
Dental Assistant
Family Health Centers of SW Florida
04.2021 - Current
Server
Lighthouse Waterfront Restaurant
12.2015 - 04.2021
High School Diploma -
South Fort Myers High School