Valeria Martinez
Pearland,TX
Summary
Hardworking and passionate job seeker with strong organizational skills ready to help team exceed company goals. With experience as a Customer Service Representative and Clerical Assistant. Excels in call management and provides clerical support by ensuring customer satisfaction. Consistently enhances customer experiences by successfully resolving issues in a timely manner, achieving a high volume of resolved inquiries efficiently.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Representative
05.2023 - 06.2024
- Responded to customer requests for products, services, and company information.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Responded proactively and positively to rapid change.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Handled high volumes of inbound calls and emails while maintaining a positive and professional demeanor
- Managed up to 30 calls per day
Clerical Assistant
02.2022 - 04.2023
- Responded to inquiries from callers seeking information via phone, email, and live chat.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Reviewed time sheets, prepared attendance reports and processed payroll for office staff.
- Resolve customer issues in a timely manner, ensuring customer satisfaction
- Document customer interactions
Education
No Degree - Child Development
San Jacinto College
Pasadena, TXHigh School Diploma -
Dr. Kirk Lewis Career And Technical High School
Houston, TX05.2022
Skills
- Product Knowledge
- Call Management
- Appointment Scheduling
- Scheduling
- Money handling abilities
- Clerical Support
Certification
- MCAS - Microsoft Certified Application Specialist
- Child Development Associate
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service Representative
05.2023 - 06.2024
Clerical Assistant
02.2022 - 04.2023
No Degree - Child Development
San Jacinto College
High School Diploma -
Dr. Kirk Lewis Career And Technical High School
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