Summary
Overview
Work History
Education
Skills
Timeline
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Valeria Mendoza

Kissimmee,FL

Summary

Dedicated and personable professional with extensive experience in the hospitality, food and beverage, and warehouse industries. Known for delivering exceptional customer service and fostering positive experiences. Skilled in maintaining operational efficiency, optimizing workflows, and ensuring quality control. A collaborative team player with a strong work ethic, adaptability, and the ability to excel in fast-paced environments. Committed to exceeding productivity and service goals while upholding safety standards.

Overview

4
4
years of professional experience

Work History

Disney Food and Beverage

Disney
Orlando, FL
01.2023 - Current
  • Provided exceptional customer service, enhancing guest experiences through professionalism and attentiveness.
  • Successfully resolved customer complaints promptly, addressing underlying issues to maintain satisfaction.
  • Proactively engaged with guests by recommending specials, contributing to revenue growth.
  • Demonstrated extensive knowledge of menu items, ensuring accurate and detailed information for guests.
  • Tailored food and beverage suggestions to individual preferences, elevating overall satisfaction levels.
  • Maintained adherence to health department regulations, ensuring a safe and sanitary environment for guests and team members.

Amazon Warehouse

Amazon
Orlando, FL
08.2020 - Current
  • Enhanced customer satisfaction through knowledgeable and friendly service, resolving issues promptly.
  • Collaborated effectively with diverse coworkers to achieve goals and address product/service-related issues.
  • Demonstrated leadership by improving work processes and providing training to colleagues.
  • Encouraged open communication among team members, fostering a positive work environment.
  • Prioritized safety, strictly following protocols while operating material handling equipment.
  • Worked closely with supervisors to manage daily tasks and ensure smooth operations.

Education

Bachelor of Arts - Psychology

Valencia College
Orlando, FL
05-2027

Skills

  • Guest Relations
  • Upselling
  • Order Management
  • Bilingual (Spanish/English)
  • Multitasking & Organization
  • Quick Learner
  • Sales Strategy
  • Customer Engagement

Timeline

Disney Food and Beverage

Disney
01.2023 - Current

Amazon Warehouse

Amazon
08.2020 - Current

Bachelor of Arts - Psychology

Valencia College

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Valeria Mendoza