Valeria Mendoza
El Paso
Summary
Dynamic manager with over 2 years of experience at Wendy's Restaurant, consistently excelling in customer service and team leadership. Successfully trained a diverse staff of 10+ employees, implementing targeted training programs that enhanced operational efficiency by 15% and minimized food waste through rigorous inventory management practices. Recognized for swiftly resolving customer complaints with and 85% satisfaction rating, fostering strong relationships with patrons, and inspiring teams to achieve productivity levels that exceed company target by 10%. Committed to creating a positive work environment that encourages teamwork and promotes high standards of service.
Overview
2
2
years of professional experience
Work History
Manager
Wendys Restaurant
09.2023 - Current
- Supervised daily operations to ensure efficient service and customer satisfaction.
- Trained and mentored team members on operational procedures and best practices.
- Implemented inventory management processes to minimize waste and optimize stock levels.
- Resolved customer complaints promptly to enhance overall dining experience.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
Education
High School Diploma -
Parkland High School
5932 Quail Ave 06-2023
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Relationship building
- Staff training and development
Timeline
Manager
Wendys Restaurant
09.2023 - Current
High School Diploma -
Parkland High School