Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Valeria Morante

Miami,FL

Summary

Skilled Branch Manager with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and program management skills.

Overview

5
5
years of professional experience

Work History

Branch Manager

Medical United
05.2021 - 05.2023
  • Help patients obtain medical cannabis card for the state of Florida.
  • Assessed employee performance and developed improvement plans.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Maintained friendly and professional customer interactions.

Data Entry / Office Assistant

B2 Capital Solutions Provider
12.2020 - 05.2021
  • Minimized errors by contacting document owners to resolve questions, inconsistencies, and missing data
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Worked efficiently with highly repetitive tasks, maintaining a detail-oriented approach and precision
  • Answer emails and phone calls.

Store Team Lead

Five Below
07.2020 - 12.2020
  • Lead the new group of associates on all of the areas concerning customer service care and experience
  • The complaints in the store are the reflection of an irresponsible leader
  • It is the duty of the supervisor to improve all the areas of the store
  • Grew sales by coaching employees on proactive strategies to connect with customers and cross-sell products
  • Kept store staff focused and efficient, prioritizing tasks and monitoring performance.

Customer Care Representative

American Airlines Arena
02.2020 - 03.2020
  • Kept detailed records covering important information such as customer requests and problems, implemented resolutions, and relevant feedback
  • Avoided revenue losses with diligent attention to customers' needs and complaints
  • However due to the 2020 covid Pandemic the arena is currently closed.

Floor Team Lead

Regal Cinemas Southland, 16
04.2018 - 02.2020
  • Trusted with finances of the store's day to day and lead the team to satisfactory customer service
  • Maintained positive work environments focused on empowering employees and satisfying customers
  • Maintained attractive, well-organized displays with regular resets.

Education

High School Diploma -

Palm Glades Preparatory Academy High School
Miami, FL
06.2018

Skills

  • Data verification
  • Time management
  • Employee training
  • Customer service management
  • Scheduling
  • Multitasking
  • Task prioritization
  • Scheduling Appointments
  • Telephone Calls

Languages

Spanish
Native or Bilingual

Timeline

Branch Manager

Medical United
05.2021 - 05.2023

Data Entry / Office Assistant

B2 Capital Solutions Provider
12.2020 - 05.2021

Store Team Lead

Five Below
07.2020 - 12.2020

Customer Care Representative

American Airlines Arena
02.2020 - 03.2020

Floor Team Lead

Regal Cinemas Southland, 16
04.2018 - 02.2020

High School Diploma -

Palm Glades Preparatory Academy High School

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Valeria Morante