Sales & Customer Service
- Assist customers with purchasing phones, plans, and accessories
- Provide personalized recommendations based on customer needs
- Process sales transactions and activate new accounts or devices
Valeria Noriega
Indio,CA
Summary
Dedicated and customer-focused sales and technical support with experience in assisting clients, troubleshooting devices, and driving store operations. Skilled in training employees, building strong customer relationships, and maximizing sales through personalized recommendations and promotions. Bilingual in English and Spanish, ensuring excellent communication with diverse customers.
Work History
Technical Support
- Troubleshoot issues with devices or services
- Help customers set up their phones, including apps, contacts, and network settings
- Explain billing, payment options, and promotions
Store Operations
- Maintain a clean and organized store environment
- Restock inventory and display products according to company standards
- Handle returns, exchanges, and warranty claims
Promotions & Upselling
- Inform customers about special promotions or deals
- Upsell additional services like insurance, data plans, or accessories
Customer Relationship Building
- Provide friendly, professional service to retain loyal customers
- Address and resolve customer complaints or concerns
Education
John B. Alexander High School
Laredo, TX2014
Timeline
Sales & Customer Service
Technical Support
Store Operations
Promotions & Upselling
Customer Relationship Building
John B. Alexander High School