Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Valeria Pena-Cisneros

Chicago,Illinois

Summary

Motivated first generation college students, with ambition and dedication to meet goals, and learn new skills as goals are being met. Managing my time and balancing work and school has been part of my routine since high school, nevertheless meeting both work expectation and school expectation. I possess team leadership skills, communication skills, time-management, and costumer service/engagement.

Overview

4
4
years of professional experience

Work History

Team Lead

Panera Bread
Chicago, Illinois
10.2020 - Current
  • As a Team Lead at Panera Bread, I am in charge of training new hires, and watching over associates and ensuring they are meeting work expectations.
  • I Provide coaching and feedback on employee performance, encouraging work development, especially ensuring all food safety protocols are known and followed.
  • Established clear expectations for employees, providing guidance when needed.
  • Implemented changes in response to changing business needs or customer demands.
  • Resolved customer complaints in an effective manner while maintaining a high level of customer service.
  • Offered training and support to keep team members motivated and working toward company goals.

Associate

Target
Chicago , IL
09.2023 - 02.2024
  • I was hired at Target to work at their Ulta and beauty department.
  • I was trained for 2 days, and gained retail experience.
  • Similarly, gained skills on inventory, accounting for all products had on hand, and distributing them to the store floor.
  • Had high demand of products needed to be pulled from the back to the floor, over 100+ products per shift, and goals were always met.
  • Constant Inventory check and correction of Inventory were skills I also learned.
  • Gained new skill's of costumer service for a retail setting.

Education

High School Diploma -

Mather High School
Chicago, IL
06-2026

Bachelor of Science - Accounting And Finance

North Park University
Chicago, IL
05-2026

Skills

  • Schedule Management
  • Production Monitoring
  • Performance Monitoring
  • Coaching and Mentoring
  • Communication
  • Problem Solving
  • Team Player
  • Fluent Spanish Speaker

Affiliations

  • Volunteer work for Exodus World Service.
  • Worked at Panera Bread for 3 years Now
  • Worked at Target for 5 months
  • Graduated middle school & high school with high honor roll and academic excellence.
  • Freshman year of college was recognized on the deans list for my grades.

Timeline

Associate

Target
09.2023 - 02.2024

Team Lead

Panera Bread
10.2020 - Current

High School Diploma -

Mather High School

Bachelor of Science - Accounting And Finance

North Park University

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Valeria Pena-Cisneros