Valeria Plata
PALMETTO,FL
Summary
Motivated professional with a strong background in retail and fast paced environments, with outstanding customer service, problem-solving, multi-tasking and ability to adapt.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Registered Pharmacy Technician
Publix
06.2019 - Current
- Utilized advanced computer systems for prescription processing tasks such as inputting orders, updating patient profiles, and generating labels accurately.
- Mentored new pharmacy technicians during their training period, fostering a supportive team atmosphere focused on delivering quality patient care.
- Maintained a clean and safe work environment, adhering to established guidelines for infection control and hazardous waste management.
- Stocked, labeled and inventoried medication to keep accurate records.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
Lead Customer Service/ Money Center Associate
Walmart
08.2017 - 04.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Trained new cashier team members in customer service and money handling processes.
- Processed checks and money orders.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Answered department phone calls.
Key Holder Supervisor
Stride Rite
Ellenton, FL
05.2015 - 06.2017
- Directed a team of 6 members, focusing on performance improvement and goal achievement.
- Developed and implemented recruitment strategies, successfully hiring 3 new employees
- Trained and mentored new employees.
- Led team meetings
- Opened and closed store by counting registers, making deposits and storing and filing all daily paperwork.
- Set up displays to generate customer interest in store merchandise.
Skills
- Record keeping and Documentation
- HIPAA Compliance
- Inventory tracking/Management
- Answering and Routing Calls
- Problem Solving
- Time management
- Training development
- Customer Service
Certification
CPR/AED certified
Immunization administration
Medication administration
Timeline
Registered Pharmacy Technician
Publix
06.2019 - Current
Lead Customer Service/ Money Center Associate
Walmart
08.2017 - 04.2019
Key Holder Supervisor
Stride Rite
05.2015 - 06.2017