Michalene Battle
Steubenville,OH
Summary
A dedicated and responsible customer service professional with experience in pharmacy, banking, lending, data entry, sorting and answering phones. Willing to take on additional responsibilities and learn new skills necessary to improve efficiency. Demonstrates accuracy and timeliness when completing company transactions. Provides excellent service to customers. Conscientious Registered Pharmacy Technician known for high productivity and efficient task completion. Skilled in medication preparation, inventory management, and regulatory compliance. Excel in communication, teamwork, and problem-solving to ensure optimal service delivery in fast-paced environments.
Overview
27
27
years of professional experience
Work History
Registered Pharmacy Technician
Kroger
Steubenville, Ohio
04.2023 - Current
- Processed and filled prescription orders accurately for customers.
- Assisted pharmacists in preparing medication and managing inventory.
- Maintained pharmacy cleanliness and organized workspaces efficiently.
- Managed prescription records using pharmacy management software effectively.
- Ensured compliance with safety regulations and pharmacy policies consistently.
- Trained new staff on pharmacy procedures and customer service standards.
- Participated in continuing education programs relevant to pharmacy operations.
- Maintained accurate records of medications, including dosages, patient information and other related data.
- Performed cashier duties such as accepting payments, issuing receipts, and counting money back to customers.
- Labeled containers with correct drug name, strength, dosage form and quantity per instructions from pharmacist.
- Input prescription orders into computer system accurately and efficiently.
- Checked expiration dates on all medications regularly to ensure freshness of product.
- Assisted pharmacists with preparing and filling prescriptions for patients.
- Answered telephones promptly and courteously, responding to inquiries or transferring calls as appropriate.
- Provided customer service in the pharmacy, including answering questions about medications and health care items.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.
- Interpreted and processed medication orders under supervision of pharmacist.
- Prepared prescription transfers to other pharmacies.
Medical Coder I
WVU MEDICINE WEIRTON MEDICAL
Weirton, WV
06.2019 - Current
- Entered all provided medical service information into the system utilizing numerical codes to represent the information.
- Submitted information to insurance companies for reimbursement for provided care.
- Maintained database and electronic entry system.
- Provided ICD-10 codes for inpatient, outpatient hospital, sleep center and ekgs.
- Reviewed medical coding guidelines for accuracy and compliance.
- Assigned codes to diagnoses and procedures for patient records.
- Collaborated with healthcare providers to clarify documentation issues.
- Updated coding systems to reflect changes in regulations and standards.
- Conducted regular audits of coded data for quality assurance.
- Utilized electronic health record systems for efficient data entry and retrieval.
- Communicated with insurance companies regarding coding inquiries and discrepancies.
- Translated patient information into alphanumeric and numeric medical codes
- Investigated rejected and denied claims, correcting applicable coding.
- Utilized Level 1 HCPCS and Level 2 HCPCS systems to complete coding tasks.
- Performed quality assurance checks on coded data sets to verify accuracy of results.
Medical Biller and Coder
Ambulance Service Inc.
Steubenville, OH
05.2014 - 09.2021
- Responsibilities
- Review patient records and transport reports. Assigns appropriate medical codes to diagnosis and services according to Icd 9 and CPT standards. Reviews patient record for proper documentation and ensures signatures on all records. Follows up with insurance companies to ensure payment completion. Maintains Medicare and Hipaa compliance on all claims.
Senior Accounts Receivable Coordinator
CVS-REIMBURSEMENT CONCEPTS
Weirton, WV
10.2017 - 05.2019
- Accounts receivable balance and research. Home infusion billing and collections. Review Medicare remits, process and follow up on Medicare appeals. work denials. Research claims, work denials , submit appeals and collect payments. Print patient statements, call patients and set up payment plans.
Subordination Representative
Valuamerica
Pittsburgh, PA
08.2012 - 09.2013
- Responsibilities
- Process requests for subordinations, easements and partial lien releases. Review and evaluate submitted requests. Work with customers and 3rd party companies to obtain documents required to process requests. Handle inbound and outbound phone calls. Submit recommendation for approval or denial to management. Scan and index completed requests. Other duties as necessary
Pharmacy Technician
KROGER
Steubenville, OH
06.2006 - 10.2007
- Performed data entry inputting new prescriptions, insurance and customer information. Provided customer service and handled cash. Trained new hires. Ensured HIPAA compliance.
- Worked in fast-paced environment with high accuracies.
- Solved complex customer issues.
- Oversaw inventory ordering and restocking.
- Used multi-line phone system.
Online New Accounts Specialist
FIFTH THIRD BANK
Cincinnati, OH
05.2003 - 06.2006
- Processed internet applications for various bank products. Performed cross-selling of products and customer service. Investigated fraud findings. Inputted applications into bank network systems.
Wholesale Payment Processor
FIFTH THIRD BANK
Cincinnati, OH
01.1999 - 05.2003
- Operated 7780 check processing machine. Performed mail extractions and proofing. Specialized in sensitive customer relations. Assured proper mail sorting and shipping of items.
Education
Diploma - College Prep, Office Procedures, Accounting
Steubenville High School
Steubenville, OH01.1996
Skills
- Medical Billing
- Medical Insurance
- Medicare
- DME
- Insurance Verification
- Hipaa
- Medical Coding
- ICD-10
- CPT coding
- Prescription processing
- Compliance adherence
- Patient record accuracy
- Claims submission
- Quality assurance checks
- Effective communication
- Electronic health records
- Problem solving
Timeline
Registered Pharmacy Technician
Kroger
04.2023 - Current
Medical Coder I
WVU MEDICINE WEIRTON MEDICAL
06.2019 - Current
Senior Accounts Receivable Coordinator
CVS-REIMBURSEMENT CONCEPTS
10.2017 - 05.2019
Medical Biller and Coder
Ambulance Service Inc.
05.2014 - 09.2021
Subordination Representative
Valuamerica
08.2012 - 09.2013
Pharmacy Technician
KROGER
06.2006 - 10.2007
Online New Accounts Specialist
FIFTH THIRD BANK
05.2003 - 06.2006
Wholesale Payment Processor
FIFTH THIRD BANK
01.1999 - 05.2003
Diploma - College Prep, Office Procedures, Accounting
Steubenville High School