Valeria Posada

• Directed a team of 10 phlebotomists, improving team efficiency by 25% through implementation of a streamlined specimen collection process.
• Confidently and carefully drew blood from patients of all ages.
• Collected specimens according to established procedures.
• Researched client information and verified all written and electronic orders by utilizing lab technology systems.
• Complied with departmental policies, protocols, and procedures.
• Assisted with the submission of data when required.
• Maintained all phlebotomy logs in a timely and organized manner.

• • Provided laboratory support information, specimen results, and reports for patients of the nearby hospitals.

• Handled cash and credit card payments accurately during busy shifts.
• Greeted customers and answered any questions they had about the store's products and services.
• Helped customers find specific products, answered questions, and offered product advice.
• Trained new team members in cash register operation, stock procedures, and customer services.
• Helped with purchases and signed customers up for rewards program.
• Verified that customers were of legal age to purchase alcohol or tobacco products.