Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Timeline
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Valeria Rodriguez

Manhattan,Kansas

Summary

I'm an international student from Paraguay currently residing in the States. I am always looking to broaden my horizons and learn from new experiences to further my abilities. Furthermore, I am dependable and hardworking, with helpdesk and costumer service experience. As someone who forms part of more than one minority group, I strive to make everyone around me feel welcomed, in order to foster a positive and efficient work environment.

Overview

1
1
year of professional experience

Work History

Help Desk Assistant

Felisa Osburn/K-state Libraries
Manhattan, Kansas
05.2023 - Current
  • Answered incoming calls and emails from customers seeking technical assistance.
  • Identified customer needs, clarified information, researched every issue, and provided solutions in a timely manner.
  • Maintained records of daily data communication transactions, problems and remedial actions taken or installation activities.
  • Reported problem resolutions to users via phone or email communication.
  • Assisted with the organization of book shelves, cleaning supplies, and library space as a whole
  • Assisted library patrons with their needs, such as looking for materials, books, and checking said materials in and out of the library
  • Provided guidance to patrons in need of it (such as directions, help finding resources, etc.)

Education

High School Diploma -

Lumen School
Paraguay, Asuncion
11.2021

Psychology and Business

Kansas State University
Manhattan, KS

Some College (No Degree) - Italian

Scuola Dante Alighieri
Recanati, Italy

Skills

  • Fluent in Spanish and English
  • Proficient level of Italian
  • Reliable & Trustworthy
  • Basic Math
  • Friendly, Positive Attitude
  • Organization and Cleanliness
  • Call Handling
  • Customer Service

Affiliations

  • Music Performer, Ramses de Leon School: Lumen (2019 - 2021)
  • High school student peer supporter for English and Spanish classes (similar to a TA, was in charge of helping students with studying and assignments for these subjects)

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual
Italian
Professional

Timeline

Help Desk Assistant

Felisa Osburn/K-state Libraries
05.2023 - Current

High School Diploma -

Lumen School

Psychology and Business

Kansas State University

Some College (No Degree) - Italian

Scuola Dante Alighieri

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Valeria Rodriguez