Valeria Rodriguez
Davenport,FL
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
Work History
Sales Representative
Thruwater LLC
Kissimmee, Florida
08.2023 - Current
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Generated new sales leads through cold calling and networking activities.
- Conducted market research to identify potential customers and their needs.
- Analyzed customer feedback to improve products and services.
- Researched competitors' products, prices, and sales techniques.
Customer Service Administrator
Thruwater LLC
Kissimmee, Florida
08.2023 - Current
- Answered customer inquiries and resolved customer issues in a timely manner.
- Provided technical support to customers via phone, email, and web chat.
- Researched customer accounts for billing discrepancies and provided accurate solutions.
- Assisted with product returns, exchanges, refunds, order cancellations, and other related tasks.
- Regularly updated customer service database to reflect new information including address changes and contact details.
- Maintained detailed records of customer interactions, complaints, comments, and inquiries in the database.
Customer Service Representative
Opmax
Orlando, FL
07.2022 - 04.2023
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Customer Service Representative
Vene Group INC
Orlando, Florida
07.2019 - 10.2021
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Host
Chevys Restaurant
Orlando, FL
04.2020 - 09.2020
- Greeted guests upon arrival and provided them with menus.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Took reservations over phone and in person.
- Provided customers with accurate wait times and monitored waiting list.
- Assisted servers in seating guests by escorting them to their tables.
- Inspected dining areas for any damages or defects.
- Provided excellent customer service by anticipating customer needs.
Education
High School Diploma -
Lake Nona High School
Orlando, FL05-2021
Skills
- Bilingual (Spanish and English speaker)
- Customer Needs Assessment
- Customer Service
- Product and Service Sales
- Contact follow-up
- Inventory Control
- Food handling standards
- Quality Control
- Cash Register Operation
- Cleaning and sanitation
- Positive Attitude
- Paperwork Processing
- Data Entry
- Appointment Scheduling
Timeline
Sales Representative
Thruwater LLC
08.2023 - Current
Customer Service Administrator
Thruwater LLC
08.2023 - Current
Customer Service Representative
Opmax
07.2022 - 04.2023
Host
Chevys Restaurant
04.2020 - 09.2020
Customer Service Representative
Vene Group INC
07.2019 - 10.2021
High School Diploma -
Lake Nona High School