Valeria Saavedra
Doral,FL
Summary
Accomplished sales leader with a proven track record at AT&T, adept in negotiation tactics and team leadership. Excelled in expanding customer bases and exceeding sales quotas through strategic planning and interpersonal communication. Demonstrated exceptional problem-solving and analytical thinking, enhancing client satisfaction and team productivity. Experienced with relationship-building and driving sales growth through effective communication. Utilizes persuasive techniques to foster client trust and close deals. Track record of exceeding sales targets and contributing to team objectives. Hardworking employee enthusiastic about learning. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
5
5
years of professional experience
Work History
Sales Representative
AT&T
01.2024 - Current
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
Sales Agent
Deltex Elite Marketing
07.2023 - 01.2024
- Developed strong relationships with clients through excellent customer service and regular followups.
- Assisted call-in customers with questions and orders.
- Explained features and advantages of [Type] products or services to promote sales.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
Call Center Representative
American Airlines
09.2022 - 07.2023
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Team Leader Manager
Publix
03.2020 - 08.2022
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
- Led employee relations through effective communication, coaching, training, and development.
- Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.
Education
Associate of Arts - Psychology
Miami Dade College
Doral, FL04.2025
Skills
- Interpersonal communication skills
- Negotiation Tactics
- Upselling and Cross Selling
- Staff Training
- Team Leadership
- Cash Handling
- Decision-Making
- Problem-Solving
- Time Management
- Multitasking Abilities
- Reliability
- Team Collaboration
- Analytical Thinking
- Excellent Communication
- Attention to Detail
- Records Management
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Sales Representative
AT&T
01.2024 - Current
Sales Agent
Deltex Elite Marketing
07.2023 - 01.2024
Call Center Representative
American Airlines
09.2022 - 07.2023
Team Leader Manager
Publix
03.2020 - 08.2022
Associate of Arts - Psychology
Miami Dade College
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