Valeria Santillan
Jacksonville ,NC
Summary
Dedicated professional with strong customer service skills, ensuring quality and attention to detail. Experienced in fast-paced environments, consistently meeting high standards and adapting to challenges.
Overview
4
4
years of professional experience
Work History
Team Member
Blend Cafe
Jacksonville, NC
03.2026 - Current
- Prepared customer orders efficiently, ensuring quality and presentation standards.
- Operated cash register accurately, processing transactions with attention to detail.
- Ensured work areas remained clean, organized, and safe to support team productivity and safety standards.
- Assisted in inventory management, restocking supplies as needed to meet demand.
- Adapted quickly to changing priorities and tasks in fast-paced environment.
- Followed safety protocols and food handling guidelines to maintain health standards.
Janitorial Cleaner
The Combat Club
Jacksonville, NC
08.2024 - 08.2025
- Maintained cleanliness and sanitation standards across all facility areas.
- Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
- Responded promptly to special cleaning requests from management or staff.
- Performed deep cleaning tasks on a quarterly basis to maintain optimal facility cleanliness.
- Conducted routine inspections to identify maintenance needs and safety hazards.
- Assisted in inventory management of cleaning supplies and equipment.
- Trained new employees on proper cleaning techniques and safety procedures.
- Developed and enforced waste disposal protocols to maintain compliance with environmental standards.
Barista
Dunkin' Donuts
Davenport, FL
08.2022 - 06.2024
- Prepared and served high-quality beverages in fast-paced environment.
- Maintained cleanliness and organization of workstations and equipment.
- Provided exceptional customer service, enhancing guest satisfaction and loyalty.
- Operated point-of-sale systems for efficient order processing and payment handling.
- Monitored inventory levels, assisting in stock management and replenishment tasks.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Promoted additional items with beverages, increasing store sales.
Education
High School Diploma -
Stepping Stones
OnlineSkills
- Customer service
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Leadership qualities
Languages
Spanish
Native or Bilingual
Timeline
Team Member
Blend Cafe
03.2026 - Current
Janitorial Cleaner
The Combat Club
08.2024 - 08.2025
Barista
Dunkin' Donuts
08.2022 - 06.2024
High School Diploma -
Stepping Stones