Valeria Scobie
Milford,CT
Summary
Bilingual administrative professional with 5+ years of experience supporting complex clinical operations at Yale New Haven Health. Specializes in referral coordination, high-volume communication management, and administrative support in compliance-focused environments. Currently pursuing a Bachelor-level curriculum in Healthcare Administration through CT State Community College with transfer plans to Charter Oak State College. Skilled at working with multidisciplinary teams, managing confidential information, and improving workflow efficiency. Seeking a transition into a university administrative support role that values professional rigor and cross-functional collaboration.
Overview
3
3
years of professional experience
Work History
Referral Specialist
Connection to Care, Yale New Haven Health
02.2024 - Current
- Manage up to 70 patient referrals per day across multiple service lines and geographic regions.
- Coordinate specialist appointments, pre-operative consults, and primary care follow-ups using Epic.
- Track referral workflows through CRM and Epic to ensure timely resolution and access.
- Deliver bilingual (English/Spanish) support to patients and families throughout the referral lifecycle.
- Ensure HIPAA compliance in all interactions and records management.
- Responded to patient inquiries to offer timely updates regarding referral status.
- Linked families to relevant community support to meet non-medical needs.
- Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated with medical staff and patients to find cost-effective options for services.
Bilingual Patient Service Representative
Southwest Community Health Center
12.2022 - 05.2024
- Facilitated internal and external referral scheduling across multiple specialties.
- Conducted bilingual communication to assist patients in understanding referral requirements.
- Verified insurance eligibility for referred services and prepared appropriate paperwork.
- Collaborated with referral coordinators and front-desk staff to ensure appointment completion.
Patient Administrative Associate
Northeast Medical Group, Yale New Haven Health
05.2023 - 02.2024
- Handled a high-volume inbound and outbound calls related to referral scheduling and tracking.
- Verified insurance and authorization requirements for referred services.
- Monitored referral queues and collaborated with providers to minimize appointment delays.
- Entered, reviewed, and updated referral data in Epic EHR with precision.
- Responded to inquiries by directing calls to appropriate personnel.
- Recommended service improvements to minimize recurring patient issues and complaints.
- Trained new staff on filing, phone etiquette and other office duties.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Delivered support to medical staff in completion of patient paperwork.
- Responded to patient, family, and external payer inquiries.
Receptionist
AFC Urgent Care
06.2022 - 12.2022
- Registered patients and completed documentation for occupational health and immigration exams.
- Supported high-volume front desk operations in a walk-in clinic setting.
- Processed insurance information and copay transactions.
- Corresponded with clients through email, telephone, or postal mail.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Assisted with onboarding new clients and securing paperwork completion.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Education
Bachelor of Science - Healthcare Administration
CT State Community College
Bridgeport, CT06-2026
Associate of Science - Liberal Arts and Sciences
Housatonic Community College
Bridgeport, CT12.2025
Sterile Processing Technician Certificate - undefined
Housatonic Community College
Bridgeport, CT10.2022
Skills
- Healthcare authorization coordination
- Database management
- Skilled in Google productivity applications
- Insurance verification
- Medical terminology
- Multi-line phone proficiency
- Insurance precertification processes
- Outbound calls
- Referral tracking
- Patient scheduling
- Referring physician communication
- Electronic patient charts
- Medical scheduling
- HIPAA regulations
- Data entry proficiency
Languages
Spanish
Native or Bilingual
Timeline
Referral Specialist
Connection to Care, Yale New Haven Health
02.2024 - Current
Patient Administrative Associate
Northeast Medical Group, Yale New Haven Health
05.2023 - 02.2024
Bilingual Patient Service Representative
Southwest Community Health Center
12.2022 - 05.2024
Receptionist
AFC Urgent Care
06.2022 - 12.2022
Sterile Processing Technician Certificate - undefined
Housatonic Community College
Bachelor of Science - Healthcare Administration
CT State Community College
Associate of Science - Liberal Arts and Sciences
Housatonic Community College
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