VALERIA SOLANO
San Antonio,TX
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Wells Fargo & Company
11.2023 - Current
- Assisted customers with account management, enhancing user experience and satisfaction.
- Resolved customer inquiries through phone and email, ensuring timely and accurate responses.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer inquiries efficiently through active listening and problem-solving.
Barista
Blue Stone Lane
02.2023 - 10.2023
- Prepared high-quality espresso beverages and specialty drinks to meet customer preferences.
- Supervised daily operations, ensuring efficient workflow and high-quality customer service.
- Trained and mentored new baristas on beverage preparation and customer interaction standards.
- Ensured smooth daily operations by maintaining adequate stock levels through regular inventory checks and timely reordering of supplies.
Secretary/Recruiter
Rodriguez Sod Ranch Inc.
01.2018 - 10.2022
- Managed correspondence and scheduling for executive leadership, ensuring efficient communication flow.
- Organized and maintained confidential files, enhancing data retrieval efficiency.
- Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling.
- Answered multi-line phone system and enthusiastically greeted callers.
Education
Certified Licensed Esthetician -
AVEDA Institute Tampa Bay
Clearwater, FL01.2022
Bachelors in Psychology -
University of South Florida
Tampa, FL01.2021
Associates in Art -
Hillsborough Community College
Tampa, FL01.2018
Skills
- Adaptability
- Detail Oriented
- Communicative and Receptive
- Critical Thinking
- Client Relationship
- Task prioritization
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Wells Fargo & Company
11.2023 - Current
Barista
Blue Stone Lane
02.2023 - 10.2023
Secretary/Recruiter
Rodriguez Sod Ranch Inc.
01.2018 - 10.2022
Bachelors in Psychology -
University of South Florida
Associates in Art -
Hillsborough Community College
Certified Licensed Esthetician -
AVEDA Institute Tampa Bay