Valeria Trevino

My responlities in the finance department

Verifying all the information along with the required call backs and stips from the bank. After ensuring that the folder contained everything necessary my role was to maximize the LTV, meaning selling the finance product to increase profit . Finance manager personally follow contracts in transit to assist with any missig stips follow-ups to ensure that the deals were completed on time through the bank to get funded. Month after month I put the best numbers in the finance deparment. My average copy was 3,500 back reaching up to 5,500 front and back . My Index was always above 200%

.Delivered exceptional customer experience by clearly explaining finance term,building trust,and driving repeat business.

.Verified customer documentation,call backs,and lenders stipulations to ensure full compliance and timely funding.

.Negotiated deals with multiple lenders securing the best approval and terms for customers.

.Increased product penetration by presenting protection plans,warranties,and add-ons.

Greeted customers promptly upon arrival, creating a welcoming and professional first impression.Performed vehicle walk-arounds with customers to document condition and confirm service needs.

Accurately wrote repair orders and communicated vehicle concerns to service technicians. Explained recommended maintenance and repairs to customers in clear, easy-to-understand language.

Scheduled service appointments, balanced multiple priorities, and maintained an organized service drive flow.

Provided status updates to customers regarding repair progress, ensuring transparency and trust. Coordinated loaner/rental vehicles and shuttle services to maximize customer convenience.

Processed payments, warranty claims, and ensured accurate invoicing for all service transactions. Maintained CSI (Customer Satisfaction Index) scores above dealership standards through attentive service and follow-up.Collaborated with parts and service departments to ensure timely completion of repair orders.

Ensured dealership cleanliness and safety protocols in the service drive area.