Acted as a Housing Management Assistant for direct, on-site management, administration, and implementation of projects, facilities, or complexes in support of the housing management program Unaccompanied Housing.
Provided ongoing training sessions on topics such as barracks privileges and responsibilities.
Schedules and perform various inspections for Building Officer Quarters (BOQs) and Senior Enlisted Quarters (SEQs)
Developed strong communication skills while interacting with service members and higher leadership.
Assisted as a team member in managing barracks under the Army Barracks Management Program and supported the supervisor in developing installation plans and procedures for barracks sustainment, restoration, modernization, or replacement projects.
Maintained accurate housing document records, ensuring compliance with management protocols.
Facilitated move-in and move-out processes, offering guidance to optimize unit space utilization.
Monitored energy usage in buildings within Unaccompanied Housing footprint.
Utilized problem-solving skills when resolving conflicts between service members or chain of command.
Well knowledge and informed in the usage of Enterprise Military Housing eMH database.
Assisted with the coordination of housing and preparation of Exception to Policy, including eligibility qualification.
Trains and advises the units on the best practices for barracks utilization.
Quarterly Walk-through for occupancy and vacancy checks.
Coordinated repairs or renovations with the Barracks Manager and higher leadership and Directorate Public Works.
Managed housing assignments for Senior Enlisted Quarters and Building Officer Quarters.
Advised service member regarding their qualifications for off post housing.
Oversaw UH activities, including utilization and certificates of non-availability.
Reviewed recurring reports to recommend procedures that increased efficiency and maintained compliance with laws, regulations, and time standards.
Cultivated customer relationships through prompt responses to inquiries and exceptional service.
Balanced cash drawer daily at the end of each shift to ensure accuracy.
Completed financial transactions, including deposits and money exchanges.
Welcomed customers with professionalism and a friendly demeanor to create a positive banking experience.
Adhered to security and regulatory requirements surrounding financial transactions.
Developed strong customer relationships by providing excellent customer service and responding to inquiries promptly.
Handled incoming calls from customers regarding their accounts or inquiries about bank policies in a courteous and professional manner.
Ensured that all customer data was kept confidential according to bank policy standards.
Guided customers in selecting appropriate products for individual needs.
Followed department policies and completed required paperwork for each transaction.
Assisted customers in selecting tailored products to meet their specific financial needs.
Assisted with training of new team members.
Trained new tellers on proper procedures for handling financial transactions.
Reviewed and maintained series documentation for Commissary Management, ensuring compliance with Teller standards.
Supervisor: Mr. Kennedy Store Director
Education
Associate of Science
Christ for the Nations CFNI | Dallas, Texas | 01-2003
Associate Degree
Certification
CS 104 – Conflict Resolution 01-2025, Building Energy Monitor (BEM) Training 12-2024, Certified Military Housing Inspector Course – April 2024, Intermediate Course – Nov 2023, Basic Course – May 2023, Foundation Course – April 2023
Additional Information
Fluent Spanish speaker, reader, translator and writer
Additional Information
70 Words Per Minutes typing speed
Fluent Spanish speaker, reader, translator and writer
Proficient in Microsoft Office, eMH, Excel
Job Related Training and Education
CS 104 – Conflict Resolution 01-2025
Building Energy Monitor (BEM) Training 12-2024
Certified Military Housing Inspector Course – April 2024