Neveah Rios
Brooklyn
Summary
Dynamic intake and case management professional with strong experience supporting clients, verifying eligibility, maintaining accurate documentation, and delivering compassionate service. Recognized for teamwork, conflict resolution, and improving workflow efficiency while ensuring confidentiality and compliance.
Overview
6
6
years of professional experience
Work History
Case Management Assistant
RiseBoro Community Partnership HomeBase
2025.07 - Current
- Schedule and assess clients for housing and support services
- Determine program eligibility and verify documentation
- Support housing specialists with case documentation
- Maintain accurate and confidential client records
- Provide compassionate guidance during service intake
Intake Specialist
Restoration Plaza
2024.03 - Current
- Completed intake assessments and maintained client charts
- Ensured accurate data entry and compliance
- Provided compassionate client support
- Educated clients about available services
- Improved workflow through team collaboration
Shift Supervisor
PLS Check Cashing
2023.08 - 2024.02
- Trained employees and delegated daily responsibilities
- Managed cash handling and reconciliations
- Resolved customer concerns professionally
Mobile Expert
T-Mobile
2021.06 - 2023.01
- Resolved customer issues and improved satisfaction
- Assisted with device setup and troubleshooting
- Collaborated to improve team performance
Shift Leader
Taco Bell
2020.03 - 2021.05
- Trained staff and oversaw shift operations
- Maintained safety and cash accuracy
- Resolved team and customer conflicts
Education
Associate Degree - Human Services
Touro University
2026-03
High School Diploma - undefined
W.H. Maxwell High School
Brooklyn, NYSkills
- Intake assessment
- Case documentation
- Eligibility review
- Client support
- Data entry accuracy
- Conflict resolution
- Team collaboration
- Confidentiality compliance
- Teamwork and collaboration
- Client assessment
Timeline
Case Management Assistant
RiseBoro Community Partnership HomeBase
2025.07 - Current
Intake Specialist
Restoration Plaza
2024.03 - Current
Shift Supervisor
PLS Check Cashing
2023.08 - 2024.02
Mobile Expert
T-Mobile
2021.06 - 2023.01
Shift Leader
Taco Bell
2020.03 - 2021.05
High School Diploma - undefined
W.H. Maxwell High School
Associate Degree - Human Services
Touro University