Valeria Vega
Nocatee
Summary
Dynamic and team-oriented professional with a track record of enhancing customer satisfaction at Panera Bread through effective complaint handling and efficient service. Fluent in Spanish, I excel in fast-paced environments, leveraging strong communication skills and a positive demeanor to improve operational efficiency. Demonstrated ability to learn quickly and maintain professionalism under pressure.
Overview
2
2
years of professional experience
Work History
Drive-Thru Team Member
Panera Bread
01.2024 - Current
- Resolved customer complaints promptly, demonstrating empathy and understanding in addressing their concerns.
- Maintained clear communication with kitchen staff to guarantee accurate order fulfillment within established timeframes.
- Enhanced customer satisfaction by providing efficient and friendly service at the drive-thru window.
- Streamlined drive-thru operations by maintaining a clean and organized workspace.
Food Service Worker
Jeremiah's Italian Ice
10.2023 - 12.2023
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Prepared and served various ice cream items to customer specifications in fast-paced environments.
Front of House Employee
Chik-Fil-A
05.2023 - 10.2023
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Established welcoming atmosphere by greeting each guest warmly.
Education
High School Diploma -
Nease High School
10550 Ray Rd, Ponte Vedra Beach05-2025
Skills
- Foreign Language skills in Spanish
- Positive demeanor
- Strong communication skills
- Positive attitude and energy
- Team oriented
- Professional appearance
- Order accuracy
- Fast-paced environment
- Complaint handling
- Seating arrangements
- Quick learner
Languages
Spanish
Native or Bilingual
Timeline
Drive-Thru Team Member
Panera Bread
01.2024 - Current
Food Service Worker
Jeremiah's Italian Ice
10.2023 - 12.2023
Front of House Employee
Chik-Fil-A
05.2023 - 10.2023
High School Diploma -
Nease High School
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