Valeria Zama
Arlington Heights,IL
Summary
With a diverse background in sales, management, and mortgage, I bring unique blend of leadership, client relationship skills and optimizing sales strategies in dynamic environments. I bring to the table strong computer, communication and analytical skills. Fluent in 3 languages: English, Romanian, Russian. Detail- oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
Work History
Account Manager
STC Direct
King Of Prussia, PA
01.2024 - Current
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Listened to customer needs to identify and recommend best products and services.
- Built long-term relationships with customers to encourage loyalty and repeat business.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked effectively in team environments to make the workplace more productive.
Transportation Safety Manager
Oriental Trans Inc.
Arlington Heights, IL
07.2022 - 12.2023
- With a deep understanding of federal and state transportation regulations, I ensured that all operations comply with the latest safety standards and guidelines.
- Developed and delivered comprehensive safety training for drivers and staff to ensure everyone is knowledgeable about best practices and emergency procedures.
- Monitored all compliance items, including physicals, licenses, random drug screens, annual reviews, and hours of service regulations, to ensure adherence at every operation.
- Handled accidents, insurance claims, and audits.
- Reviewed driver's logbooks for accuracy and implemented corrective actions to address discrepancies and maintain compliance.
Mortgage Loan Processor
American Mortgage Finance Inc.
Lincolnwood, IL
09.2020 - 01.2022
- Coordinated the closing process with attorneys, title companies, and government clerks.
- Prepared the file for final clear-to-close by branch management.
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Reviewed financial statements, and contacted institutions and customers to clarify details.
- Collaborated with loan officers to provide timely, accurate service for clients throughout the entire mortgage process.
- Analyzed borrower credit reports and income statements to verify accuracy.
- Verified credit histories, personal references, and employment backgrounds for each applicant.
Restaurant Server
Red Lobster
Schaumburg, IL
10.2017 - 03.2020
- Upsold high-profit items to enhance sales numbers.
- Served food and beverages promptly, with focused attention to customer needs.
- Utilized communication practices with kitchen staff to deliver customer meals in a timely manner.
- Resolved customer complaints promptly and professionally to maintain a positive reputation.
- Worked with the POS system to place orders, manage bills, and handle complimentary items.
Education
Boot Camp - Software Development Engineer In Test
Techtorial Academy
Des Plaines, IL05-2024
Associate of Arts - Business Administration And Management
William Rainey Harper College
Palatine, IL05-2018
High School Diploma -
Ankeny High School
Ankeny05-2015
Skills
- Sales Strategist
- Customer Service
- Critical Thinking
- Communication
- Problem Solving
- Time Management
- Multitasking
Timeline
Account Manager
STC Direct
01.2024 - Current
Transportation Safety Manager
Oriental Trans Inc.
07.2022 - 12.2023
Mortgage Loan Processor
American Mortgage Finance Inc.
09.2020 - 01.2022
Restaurant Server
Red Lobster
10.2017 - 03.2020
Boot Camp - Software Development Engineer In Test
Techtorial Academy
Associate of Arts - Business Administration And Management
William Rainey Harper College
High School Diploma -
Ankeny High School