Valeria Zuñiga
Rosharon
Summary
Dedicated waitress skilled in customer service, order management, and training new staff. Committed to fostering positive dining experiences and maintaining high service standards. Strong teamwork and effective communication, contributing to smooth service and customer satisfaction.
Overview
12
12
years of professional experience
Work History
waitress
IHOP
Missouri City
04.2023 - 10.2023
- Collaborated with team members to ensure smooth service during busy periods.
- Trained new staff on restaurant procedures and service standards effectively.
- Developed positive relationships with regular customers through friendly conversation.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Rolled silverware and set up food stations and dining areas to prepare for the next shift or large parties.
- Organized take-out orders efficiently according to customer requests.
- Collected dirty dishes and glasses from tables or counters, preparing areas for the next diners.
Waitress
Diana's Gril
Alvin
04.2014 - 10.2014
- Collaborated with diverse coworkers to achieve goals and resolve product and service issues.
- Coordinated with team members to maintain service quality during peak periods.
- Addressed customer complaints and concerns promptly to enhance overall service experience.
- Rolled silverware and set up food stations and dining areas to prepare for the next shift or large parties.
- Provided exceptional customer service in a fast-paced dining environment.
Waitress
Luigi's Italian Restaurant
Angleton
08.2011 - 09.2012
- Managed food and beverage orders efficiently for multiple tables.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Assisted in training new waitstaff on service protocols and menu items.
- Handled cash transactions accurately and processed payments swiftly.
- Maintained cleanliness and organization of dining area throughout shifts.
- Assisted other wait staff members in times of heavy customer traffic.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
Education
High School Diploma -
Angleton High School
Angleton, TX06-2010
Skills
- Point of sale
- Order management
- Food safety standards
- Customer service
- Team collaboration
- Effective communication
- Training experience
- Multitasking and organization
- Strong work ethic
Languages
English
Full Professional
Spanish
Limited
Timeline
waitress
IHOP
04.2023 - 10.2023
Waitress
Diana's Gril
04.2014 - 10.2014
Waitress
Luigi's Italian Restaurant
08.2011 - 09.2012
High School Diploma -
Angleton High School