Valeria Carbó
Bilingual Customer Service Representative
Frisco,TX
Summary
- Experienced Customer Service Representative fluent in English and Spanish language. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing.
Overview
5
5
years of professional experience
2
2
Languages
Work History
Bilingual Customer Service Representative
North Texas Tollway Authority
Plano, TX
08.2019 - 02.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Increased efficiency and team productivity by promoting operational best practices.
Administrative Assistant
Mora Housing Management
San Juan , Puerto Rico
08.2018 - 05.2019
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Executed record filing system to improve document organization and management.
- Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding.
Digital Librarian
Mora Housing Management
San Juan , Puerto Rico
09.2016 - 07.2018
- Gathered and utilized diverse technologies for modern and more effective education.
- Drove expansion of library collections and programs in response to company needs and special requests.
- Drove expansion of library collections and programs in response to student and faculty needs and special requests.
Skills
Highly reliable
Clear and effective communication
Bilingual in Spanish
CRM Systems
Complaint resolution
Education
High School Diploma -
Central De Artes Visuales / Visual Arts HS
San Juan, PR 07.2006 - 08.2008
Timeline
Bilingual Customer Service Representative
North Texas Tollway Authority
08.2019 - 02.2021
Administrative Assistant
Mora Housing Management
08.2018 - 05.2019
Digital Librarian
Mora Housing Management
09.2016 - 07.2018
High School Diploma -
Central De Artes Visuales / Visual Arts HS
07.2006 - 08.2008