Yanelis Cardoso
Summary
Multilingual customer service professional with advanced linguistic abilities. Demonstrated success in making callers feel comfortable and resolving diverse issues. Excellent communication and multitasking abilities.
Overview
10
10
years of professional experience
Work History
Bilingual Customer Service Representative
First National Bank of America
08.2021 - Current
- Assisted clients in English and Spanish, resolving their banking needs in a timely manner.
- Consistently carried multiple responsibilities while delivering genuine and caring customer experience by phone and email.
- Coordinated with multiple departments within the bank to assist the customer while maintaining updated service records.
Records Specialist
First National Bank of America
08.2016 - 08.2021
- Responsible for document digitalization, manning the scanner to make any necessary adjustments.
- Adept at label creation and organization for new account files working with different programs.
- Recognized and categorized different documentation coming into the bank to ensure customer needs were met in a timely fashion.
Education
High School Diploma -
Eduardo Garcia Delgado
Havana, CubaSkills
- Fluent in Spanish
- Proficient with Microsoft Office
- Experience with OnBase Program
- Highly organized
- Dedicated
- Committed to professionalism
- Fast learner
- Efficient in time management
- Prioritization
Languages
Spanish
Native/ Bilingual
A1
English
Professional
A1
Accomplishments
- Golden Phone Award, 11/21
Golden Phone Award, 07/22
Golden Phone Award, 12/23
Community Service
Offered cellular reload cards to the local community at an affordable price, providing on-demand service to the most essential places in the city.
Timeline
Bilingual Customer Service Representative
First National Bank of America
08.2021 - Current
Records Specialist
First National Bank of America
08.2016 - 08.2021
High School Diploma -
Eduardo Garcia Delgado